March 2024 by Iacob Mihaela
I'm not at all satisfied, he makes an appointment, then he calls you saying it's not possible that day, he makes a second appointment a week later, you get there and he says it's not possible, they don't have time and want to schedule you a third time, it's just a waste of time time
March 2024 by DJWilma
I really can't rate the Bournemouth Vision express highly enough, the care and attention was exceptional and the whole experience was a lot more fun that I expected. Marcelle was polite and calming throughout the tests, Jane then made the sight test enjoyable and fun with Lyndsey making sure I looked super hot in my new glasses. Amazing team and an asset to Vision Express
November 2023 by S Z1993
Lindsay G, store manager, is so welcoming and customer focussed. She is such an asset to Vision Express. Special thank you also to Kate also and Jay the optician for being so professional and warm.
October 2023 by heather styler
Great people, professional, very helpful and an utter delight always. Nothing is too much trouble. Special shout-out to Jay and Lindsay
October 2023 by Caz
Visited twice in the last 12 months whilst on a short break visiting Bournemouth. Was served each time by Lindsay Griffiths who I believe is the store manager. Each time she was brilliant. Very helpful, instant rapport, brilliant customer service. Just ordered new glasses today which will be delivered to my home branch in Gloucester, she explained everything thoroughly and I enjoyed the experience, despite initially having some apprehension about choosing glasses. I felt that Lindsay deserved a special mention. Thank you ?
August 2023 by Helen Ludlow
Staff at the Bournemouth branch went above and beyond to fix my broken glasses. Very impressed with the staff here, they are a credit to the company. Another popular spectacle place on the High Street were not so helpful.
July 2023 by Nicola Wilkes
I always received such good service at this opticians. I had run out of contact lenses and hadn?t remembered I had paused my direct debit. The team at Vision Express pulled out all the stops to expedite some lenses to me as I need them to work. They arrived the very next day. Thank you so much for such great customer service.
July 2023 by iwona garcia
I must tell my experience. I went to this store looking for a frame because I accidentally broke my old glasses. I was served by Mrs. Lindsay. Her ability to respond and solve was admirable but her kindness and treatment was extraordinary. I agreed to have an eye test on her recommendation. I was attended by Mrs. Jane (optometrist) and I must say that I greatly enjoyed her friendliness, kindness and professionalism throughout the entire process. I received my new glasses in record time and at a very reasonable price.When you set foot in this store you discover that you are entering a world as it should be.
July 2023 by Nikki Camm
Excellent customer services from vision express in Bournemouth town centre. I called up for help as my son had broken his glasses. The member of staff was so helpful and arranged to order in replacement frames ASAP. I was told by the Bournemouth riverside branch that this solution wasn't possible so I was over the moon that the Bournemouth branch was so fantastically helpful. Thanks to the team there - I will always use your branch from now on.
July 2023 by Joel Dodds
In town on business from the States. Woke up this morning and discovered the wire holding one of my lenses had broken. Walked in to the shop, merely hoping a repair would be possible. Kate was a joy, and worked diligently to repair what turned out to be an unruly situation. Regardless of my insistence on paying for the repair, Kate and the staff assured me that was not necessary. What a pleasant experience from start to finish. Thank you Kate and Vision Express!
June 2023 by Peter
Followed a script that did not provide me with the best customer experience or service.As a preliminary to a booked sight test *more than once* I was asked for my spectacles even after I declined the request. A better script would have established I couldn't because I had broken them.When I asked if I would be given my pupil distance before I left the store I was told no, the PD is part of the dispensing not prescription service.The wording used was so similar to what I was told when I recently asked for my PD at a different optician I did some research.The words are in line with a script provided by the Association of British Dispensing Opticians. The irony is the original ABDO script was written to make it more difficult for people to purchase spectacles on the internet and since it was written Vision Express has started selling spectacles on the internet (ABDO said "if the public wishes to purchase spectacles on the internet they are free to do so but they must understand the risks of such sales and that all eye care professionals advise against it" - interesting use of the "all" word bearing in mind Vision Express now sell spectacles on the internet)I also note that to the best of my understanding having my PD measurement before I select a frame would assist me to select a frame with a width that reduces lens edge thickness, I did mention to the colleague serving me that it is possible my PD is not an average one.
May 2023 by Andrew White
What a fantastic bunch of people. Excellent customer service, very thorough eye test. Staff all knowledgeable and friendly and willing to help. Extremely happy with my glasses and eye test.
May 2023 by Solomon Schweitzer
Always excellent Customer Service with a smile - great Team and only too happy to help, provide advice and have some banter too!Many thanks to Jane, Lyndsey, Lucy, Katie and Co ?
May 2023 by Becky Hodges
Such lovely staff in the Bournemouth branch, especially thank you to Jay who carried out my eye test, so lovely and professional and really explain everything in depth, went above and beyond to make sure you felt comfortable! Cant thank you enough!
February 2023 by Paula Griffin
Super friendly and knowledgeable staff. It was my first time buying glasses and they spent a lot of time with me helping me choose and explaining everything. I will definitely return in the future