December 2023 by kibby 9331
Clean store, less qeues than boots, however staff are extremely judgy and can be heard openly chatting ****about customers whilst they are in store, I have heard them do this about me. Multiple times. From across the shop. I'm hard of hearing.
December 2023 by joseph hinlayagan
Awful customer service! Just not very helpful at the till , member of staff called ?PayPal?will benefit from a refresher course of what a customer service is , very dismissive on the till and does not even care. Its about quality rather than quantity when it comes to services to customers. Never had this problem before at this particular branch in Castlepoint. Two other members of staff on the shopfloor that I approached before coming to the till were indeed helpful , even telling me the next delivery date as the item I was looking was not the shelf- and that is just a simple genuine customer service .
October 2023 by Usha Rao
Nice store,easy access, reasonable prices
August 2023 by June Mathieu
We were so impressed by the sales associate who helped us with our questions about the Nivea products. She was incredibly helpful and pleasant. She went out of her way to make sure we were served well. July 21 at about 6:20 pm. She was working in the cosmetics/skin care area. Thank you!
June 2023 by Lauren Moss
Never experienced such helpful staff in a store! One of the lovely ladies in there saw me staring blankly at all the different skin tint shades and was so helpful helping me choose, I probably would have walked out empty handed if it wasn?t for her help. Great experience, thank you!
June 2023 by Melissa Rose-Sadouki
On several occasions, almost every time I visit in fact staff are really rude at the till. Today a young member of staff continued her conversation on her head set the whole time whilst serving me, no hello, didn't ask if I had a Superdrug card or if I wanted a bag, no direct conversation at all. I'm not looking for a conversation but at least be polite and have manners!
May 2023 by Bennya Taumsiri
thank you to rashmi and all the ladies who do the eyebrow threading services, I come here every time I wanna do my brows and I am pleased with the attentiveness and results every time.
March 2023 by Jean Elsworth
I go to superdrug a.lot get most of my toiletries and makeup there
March 2023 by Jamie Boreham
Friendly staff, fast service.
February 2023 by Neha Thakur
Went there yesterday for my eyebrows and the lady was firstly busy on her phone and when she did my eyebrows I literally got more than 20 cuts both side and she spoiled the whole shape of eyebrows.She was not at all friendly and I have to come back after two minutes of leaving the chair as I noticed in big mirror that she even haven't done any trimming.It my request to everyone that please don't go for eyebrows there as I am still in pain and yesterday I literally cried with my partner because it was hurting like a pins on my forehead.Management should think about it as its not me first time I was reading some other reviews as well this morning.
January 2023 by Jordon Napier
Myself and my partner were in your store today and I was not very impressed how the store shop manager Debbie she was very rude and there was no professional customer service
December 2022 by Sarah Altier
Went today to get my nails done for my birthday and am SOOO happy! I think the person's name who did mine was Millie, she was lovely and reminded me of one of my friends. She was gentle and the manicure was very affordable for polish and then she did the cutest white heart, ever so happy and WILL be coming back. So affordable only £10.00 for me!
December 2022 by Geoff
I always enjoy shopping in a Super drug store, so many products at reasonable prices. I feel comfortable in these stores.
October 2022 by Rodrigo Weber
Came to the queue to pay but the girl decided to attend someone looking for perfumes instead. Took 5m to be served and when I questioned the girl she said they were short of staff. I saw at least another 3 ppl working and the place had no customers
October 2022 by Christine
No different from any other Superdrug store. Friendly staff, good stock, usually cheaper than Boots.
