November 2023 by Carlos Henrique
rudest customer service I've ever seen super arrogant employee I don't think I should be working for such a big brand shew
August 2023 by amanda wathen
The rudest customer service I've ever experienced. The young lad yesterday morning has hiven myself and my son issues before. He can never be bothered to activate pumps. Myself and another guy were ready to walk away yesterday. Many occasions recently weve had this issue, always rude or put out because he has to stop watching a film or talking to a friend on the phone to serve a customer. Yesterday morning, it was topped off with a loud burp in my face whilst i was trying to pay, and not a single word said to apologise. Was my local but not stepping foot in this place again!
July 2023 by Phil Howarth
Rude and unhelpful staff, unable to understand simple requests regarding separate fuel and food. Ended up losing out on a shell go rewards as they voided them.
July 2023 by Andres Mustin
I?m not sure why all the negative comments, cheapest petrol in Bournemouth, friendly staff. Everything went smooth. Not the first time filling up here.
March 2023 by Kamil Kacprowicz
Very Very Very.... bad customer service A person who works night shift is not suitable for this position You have to wait a very long time for the pump to turn on he is very rude when dealing with a customer I am no longer using your services
December 2022 by Steve B
Decent priced local fuel with added Shell Go+ benefits.
November 2022 by molly molly
Incredibly rude, ignorant male serving in here! Purposely pretending to not understand me speaking basic english with a Bournemouth accent as I was born and bred here. He was speaking back fast and heavily accented on purpose so I could not discuss the issue with him. If this is the best communication he really has then he should not be in a customer facing role in an english speaking country however I doubt this is the case, I am sure he is just a thoroughly horrible, obnoxious male. I'm not going to refer to him as a man as he is no man! A man would behave much better. Not a garage I use and most certainly won't be back! Was considering making it my regular as it is so near to me, their prices have improved recently and I joined the shell app. But never again - I will stick to Tesco Riverside who have 'normal' people serving!
September 2022 by Wesley Egan
Went to fill up at 21:30 this evening, 5th September 2022 The entrance barricaded to stop cars driving in even though they clearly state they are open 24hrs.... I Drove 20 minutes to fill up! Shell teach this shop some customer service please!!
July 2022 by Boaz Thomas
Abusive to customer! I drove my car in and the Person in charge on 4th Jul 2022 was abusive cuz I didn?t carry change and got inside to ask if I could get change. The car wash machine was not having a smart card reader hence I requested for this! No reason for him to be abusive and ask me not to go back in there!!!
July 2022 by Ammar Z
Prices are 10p more than petrol stations even on the A roads and Motorway. Taking advantage of tourists, avoid and fill up elsewhere.
June 2022 by Derex D Jay
Shame on you with these prices , you are almost 15p more than any other petrol station around you. Greedy !! Will never fill there again !
June 2022 by Vincent Ng
Set many records for highest price in Bournemouth. Right now, unleaded from this place is 191.9p Less than 1 mile away, an Esso is selling unleaded at 172.9p
January 2022 by Stefan Benfield
The jet wash is so strong it chipped the paint on my C-ClassI wish I had looked at the reviews before visiting, this is permeant damage that is going to cost 1000s to repair.
December 2021 by Eddie
Terrible station, petrol nozzle doesn't reach far enough and requires a lot of pull. The nozzle I had used was somewhat broken, dropping petrol over my motorcycle and during filling the nozzle had a mind of its own. Told the cashier and not a single care was given. Go down the road to the next station.
November 2021 by Graff Philkoff
Very pure service. Vacuum cleaner doesnt work as it sould be. Tyre pump doesnt give a money back. Shell, shame on you when people like this work under your name
