August 2023 by Rob Griffiths
I fear the time has come to change to another pharmacy. For the second time I turned up to collect a prescription to discover that the place was closed with a note on the door saying there was no pharmacist available and if I needed urgent help with medication to call 111. As I was about to depart on holiday abroad, that didn't seem very practical. I complained online and got a reply from 'Martin Kadr-Kazemi' (using the email address of one Kerry Montgomery-Wright) saying that they would respond within 20 working days. They didn't and 'Martin Kadr-Kezemi' wrote to apologise, saying that 'here at Rowlands Pharmacy we pride ourselves on ensuring a full and thorough investigation is conduced for all concerns raised.' This time he was using the email address of a Chelsea Ball. My question as to whether Martin Kadr-Kezemi even exists remains unanswered.
July 2023 by Mel
Only open for 3 hours on Saturdays. Rowlands closed the nearest pharmacy some time ago. Staff have been cut despite the construction of a "consultation room". This used to be a good pharmacy. The staff are still good but Rowlands needs to do something to rise above, or at least meet, the sub-standard level of service they have set themselves.
June 2023 by MrJon3103
What a fantastic service from Jo and Kat.Since I joined this pharmacy, I have had nothing but excellent customer service. The lady Jo on the counter is a true asset to the company as she always smiles and gives nothing but 100% to the job and the Rowlands group should be very grateful to have such an amazing member of staff. Kat I believe is the manager and again, the way she manages her staff and the pharmacy itself is inspiring. The dedication from both members of staff deserves an award and I really hope they continue succeeding in their roles and their future endeavours.
June 2023 by Sarah Moutrie
Every time I have gone into this chemist they say they cannot find prescription or it's been dispensed already. Lady on till is rude and just dismisses what I ask and moves on to next person in the que. Not nice first experiences of this chemist please don't treat your customers like that!!
June 2023 by sharon chaffin
Great experience staff lovely and great advices lots of lovely products
February 2023 by Chloe Carroll
Really poor service. Often cannot dispense prescriptions as no pharmacist in. Often very long wait times. Often doesn?t have regular items in stock. Staff tend to be extremely slow. Often have to go back multiple times just to collect one prescription.Have been roughly twice a month for 4 months and haven?t had a single visit without some kind of issue. Have moved to a pharmacy further away from where I live because it?s just not worth it!
February 2023 by Marc
Absolutely disgusting customer service from a girl I just spoke to on the phone. Hung up on me when I'm trying to find medication for my daughter!
September 2022 by Charlotte Warner
Horrible chemist. Will end up making people ill. Staff useless and blame everything on head office and staffing.They asked for us to make up our daughters antibiotics before. We don't know how to do that.... And also very dangerous. They never have any of the medicine in stock and even then they order it doesn't come in.They do not communicate that they can't get hold of medicine. Therefore leaving my 3 year old without her medication that she desperately needs.When speaking the chemists today they said they don't have time to notify people they can't get hold of the medicine.Whilst I understand being short staff this is dangerous and I will no longer be using this pharmacy.Needs to be shut down before someone gets seriously ill.Won't use again and I suggest that everyone else doesn't.Now back off to the doctors!!
September 2022 by Matthew Dumbleton
Very poor. Lots of people at 9am. Staff not even opened up.UpdateWent back to day. Went later in the day because I did not want to wait for them to be "open" and then had 10 minutes looking for parking. Rude staff. Only half of my Metformin available (still had to pay full price) Told to come back later for the rest (keep the money, will be transferring my prescriptions to a better suppler)Sorry simple rubbish services. I suggest using ASDA down the road. Parking better, open when they are supposed to be and have basic stock.
September 2022 by ash bond
Probably one of the worst chemists I?ve ever had to use. Always short staffed, normally long waits (although it is not their fault that the other Rowlands up the road closed) and they close at lunchtime. So don?t forget and drive down there on your lunch break. It?s the only business I know in the area that still close last at lunchtime
September 2022 by Cara
1 star for the glasses-wearing manager (he is always SO RUDE to his poor staff!), 5 stars for the pharmacy itself and all the other staff. Visited today after having to get emergency medication for my young son. Also had two other younger children in tow. The staff were so kind - they brought out stickers for the children, though they obviously didn't have to, and the gentleman that served me was kind and funny, and clearly explained my son's medication. When I got home, they'd put a whole ton of stickers, sheets of them, in with his medicine for the children. That was really kind, and I just wanted to say thank you.
July 2022 by Richard Dinnivan
Never answer the phone...Either haven't got the prescription or won't give it to you...Rude service, will kick you out the pharmacy so they can have lunch even if there's a queue.
May 2022 by jackie cooper
Absolutely disgusting,. Today 21st May 2022. People waiting to pick up prescriptions,. Including myself,...... And it's not open,. No explanation,. Even the locom,. Pharmacist was there at 9 am. And couldn't get in shop,. And no one has got InTouch with him,. To say why not open. No explanation on door,. 9 til 12. I'm was in need of my steroids and mirtazaprine too..
May 2022 by Stuart Peskett
Endless problems, poor communication with my surgery and the slowest service I have ever had from a chemist. Abysmal. Don't go here.
March 2022 by tamer bajalan
Is not interested pharmacy I was waiting. more than 3 weeks in still saying Is not ready.
