November 2023 by Rebecca Ingram
Excellent service this afternoon, lady was very helpful with my click and collect I actually ordered the slightly wrong spacers for the braclet I ordered, as she advised me the ones I order would move to freely on the braclet and I wanted the ones that didn't move unless you try to move them...she exchanged them over no problem without any fuss even know I was very close to closing time, Would use again. Highly recommend because of the service I received today didn't catch her name but she had very good customer service skills and very colourful hair which looked lovely.
September 2023 by K M
Went into the Bournemouth store to exchange a bracelet for a smaller size. The lovely shop assistant, who I think was a trainee was ever so kind and helpful, along with Rose who helped give us advice.A great experience, thank you. I?m delighted with my bracelet.
June 2023 by Arinaitwe Grace
I would love to give negative 5 stars!My 2 teen girls queued up to go into Pandora and once they were in they started browsing until they found their charms they had wanted. Whilst they waited to be served one customer service representative sent them to the back of the queue forcing them to queue all over again while allowing adults to browse. I challenged the store manager on this.I would not recommend allowing young teens to queue without adult supervision for this reason. Very sad as my daughters love the Pandora brand and this was a special moment for them to queue without adult supervision. In my opinion my girls were racially profiled, the customer that came after them in the queue tried to defend my girls but the shop assistant would not serve them. If this is not racism I don?t know what is is. My girls didn?t not deserve that humiliation.?
June 2023 by Carol Guyan
Helpful staff with lots of patience! Our server certainly new her stuff
February 2023 by James Duncan
As an older male I felt at ease and respected. The assistant Carlie was most helpful and polite.Would I use this store again? Absolutely. Well done
January 2023 by Samantha Barnes
Very bust as it was Christmas but we changed our daughters bracelet as we needed a bigger size and they were very helpful
December 2022 by iain walker
Very helpful staff, always a queue but that's expected at this time of year.
December 2022 by HelloImFae
Staff are always slightly rude and not wanting to help if they don?t immediately feel like you?re going to help. I much rather cross the high street and visit essential as they have a better collection and more ring size options.
November 2022 by Lou Victoria Law
Amazing service yesterday from Megan 4367, she really is an asset to the Bournemouth store! She was so so helpful, kind & allowed us to try on all the rings and wrote down our sizes and info about the rings we liked. I ended up going back to buy a ring! And stupidly left my own ring in the store, but Tom contacted me straight away! Such a great service!
November 2022 by Peter Kam Fai Cheung
On Nov 8, 2022, I was here, attracted by the trade name. I didn?t get in as my wife took good care of her jewellery. I just captured a photo.
June 2022 by Sue Fox
I?m a newbie to Pandora never been in a store, never owned any Pandora until now! What a pleasure to shop there! We were served by a lovely guy, Tom, he was so helpful, knowledgable about the stock and at no point pushy. We bought the starter bracelet set. Bracelet and 3 charms. Love it and can?t wait to add more charms. Will certainly go back soon and really hope that Tom is on a shift then. Sorry Tom lol ?
June 2022 by Joanne
Dreadful customer service by a snooty woman , you are not watch?s of Switzerland or Cartier or Tiffany, you sell cheap charms for cheap bracelets. Should be very mindful of how you speak to or should I say at !!!
May 2022 by Olivia Glass
Brilliant and helpful staff Gee and Tom!Gee took me through measurements of bracelet sizes and was very friendly. While we were trying to decide what to get Gee attended to another customer and so we were swapped to Tom and he helped us coordinate the charms on the bracelet we were getting and was also incredibly friendly and gave us some great tips on how to keep the products clean and safe! Will be visiting again after a lovely first experience
April 2022 by Amy Davison
I went into this store last week to get my first Pandora bracelet. I was accompanied by the lovely Megan who kindly took the time to walk me through all the designs, clasps ans how they work. She helped me try on loads of bracelet combinations with a smile on her face, always polite, professional and really warm and friendly. She made it a lovely experience that I really enjoyed, fantastic customer service she's brilliant!
April 2022 by Life with Lou
Amazing service yesterday from Megan 4367, she really is an asset to the Bournemouth store! She was so so helpful, kind & allowed us to try on all the rings and wrote down our sizes and info about the rings we liked. I ended up going back to buy a ring! And stupidly left my own ring in the store, but Tom contacted me straight away! Such a great service!