March 2024 by Sue Hill
It's so nice in this day and age to find such kind and helpful staff who patiently guided me through buying a new phone. I'm in my eighties and technology is mostly beyond me, but,I came away very pleased with my purchase. ?
February 2024 by Majo 123
This place is a joke...they never pick up the phone and staff don't seem to care
February 2024 by Joner Dizon
Every time i Visit the store for upgrade and purchase they always ask me to call customer service instead. Today i asked for Switch up plan and they us me to call customer service instead. Clearly they dont know what and how the process is as it need to be done physically as they need to check my phone.
February 2024 by Tony Chapman
Went in today to upgrade my Galaxy phone. Guy at the front desk didnt understand the phone was on a commercial contract with O2. The second guy said he wasnt trained on commercial contracts and the last guy at the back was sat on his phone and wasnt interested. Was told to call customer service and sort it out direct. Shame the O2 shop in winton, which I understand was a franchise has closed as that team were positive, customer focused and motivated to help. Shame the lot in Bmth seem to have jobs regardless of the rubbish customer service they provide. So... I went on Amazon, bought a new galaxy phone which will be here tomorrow. You can see why the high street is dying...and its not because us customers arent trying!
January 2024 by CELIA BARRON
Amazing customer service from a very lovely Scotsman! He provided so much information about different phones but there was no 'hard sell' Thank you.
January 2024 by Tasha Stone
Served by Jordy. Very helpful in renewing our contracts. Patient and polite
December 2023 by Charlotte Conroy
The staff very friendly helpful
December 2023 by Ian Hamilton
We had a unique problem with a faulty phone we'd bought online. The staff and store manager preserved and resolved our issues with a new phone when they could have easily fobbed us off and told us to deal with their online business. Instead, they fixed us up and surpassed our expectations. Great place.
November 2023 by Henry García
a disappointing telephone store, a shame and a waste of time, incompetent and unqualified staff, waiting time they don't know, they give you an appointment at a specific time and it takes more than an hour beyond your appointment
November 2023 by Adam LAKE
Interesting to see the other reviews? I couldn?t have had a more positive experience. With regards to ?waiting? I think this is completely normal as you?re never going to go through a contract in 2 seconds. Even if you don?t want a new contract, if those who are in front of you do, then yes - you will be waiting. Customer service was spot on and all questions were answered there and then. All staff were friendly and I was approached immediately and offered assistance. Would recommend this store to others.
November 2023 by Angela Hamilton
I felt at home really ,served by Liam whom knew his job very well ,got me a good deal one very happy customer .Customer service was more and beyond a very rare thing these days .Would recommend ?
October 2023 by FISH4JUNK
Scottish John what a breath of fresh air ! Great Customer service and highly recommended. cheers WATP
August 2023 by Amy-Rose Akers
Went in to upgrade my phone and they couldn?t be more helpful! Ariana made my day and made sure I got the best deal possible. Even though they were extremely busy and understaffed on this particular day- everyone still spent time to help the customers including myself with a smile on their faces. Lovely place and team
July 2023 by Kevin Yeung
Staff are tech nerds who give you the best deals, deals that are even better than the O2 app itself.
June 2023 by Shell Bay
Excellent service from Lee. Professional, informative, friendly and patient advice for a grandma in need of assistance. Greatly appreciated.