January 2024 by Lee grainger
Bought my Son a Cartier Santos at a very good price just before Christmas and the service was impeccable with the staff making the boutique feel very much like a family affair despite the high value and quality products they sell.Already in discussions with the team for some additional pieces to add to the collection in 2024 and the advice from Matt very much based on the best investment for me rather than maximum profit for him ??????
November 2023 by Paul Collins
Went into shop to confirm authenticity of a Rolex that I had brought privately, expecting to be shown the door, but on the contrary couldn?t have been more helpfulI, I hesitate to add that I had been into the shop to inquire if they had anything to offer on this particular model some weeks before.It was to be a gift to my son for the achievement he had gained in his career, so I decided to buy privately because of the time scale, I can?t thank them for the assurance that they gave me, thank you!!Believe me, if I require another watch they will be my preference to anybody else and I have another son that believes he will be entitled to a Rolex in the not to distance future.
August 2023 by Lawrence Brady
Came into get my watch strap resized by Anthony. Couldn?t have been more helpful. I will definitely come again.
July 2023 by Jon Benjamin
I have now brought 3 watches from Michael Matthew?s and what can I say.Matt?s & Anthony?s attention to detail and commercial sense have been invaluable in making decisions. Their welcoming family feel approach to selling pieces of time is so refreshing in a world that has become obsessed with things that I just don?t feel are that important to a prospective purchaser with the right frame of mind. Kudos to Michael Matthew?s. I probably won?t ever need to venture outside of their prodigious knowledge or stock holding again. Well done chaps a real class act. Customer for life.
April 2023 by D Z
Every time I'm shopping there I am really impressed with customer service. I can only say thank you and see you soon ??
January 2023 by Mathew Lord
Some of the BEST customer experience (remotely) I have ever had. After seeing a dream watch on the website and making a call, Zara and Kirsty were so quick to help an answer any questions. Being over half the country away made is difficult to see the watch in person, but within an hour i had multiple pictures of the watch sent to me so I could see its condition etc. The watch then arrived the following day after transferring the funds, as mentioned, one of the easiest and best purchases online. Will be returning for sure, and hopefully making the trip to visit in the future! Thanks again guys, incredible service :)
December 2022 by A B
Incredibly efficient and helpful service on a watch strap I wanted that they had in stock. Anthony was very proactive and got it sorted. Thank you!
October 2022 by Kungälvs SkyltMakeri
Everything about this store is fantastic! So happy with my watch! Can absolutely be recomended..
October 2022 by Sarah Webb
My husband and I got our engagement and weddings rings from Michael Matthews Jewellery in Bournemouth. We regularly visited them while choosing our rings and for jewellery cleans leading up to the wedding day, amongst other general jewellery enquiries we've had. The team at Michael Matthews are always friendly and helpful, they always treat us like a valued customer and really make the effort to make us feel welcome and special.We'd highly recommend them for all of your jewellery needs. Thanks to everyone at Michael Matthews for always taking care of us and always being a pleasure to deal with. You guys are awesome!
September 2022 by Sarah Lathbury
My husband and I got our engagement and weddings rings from Michael Matthews Jewellery in Bournemouth. We regularly visited them while choosing our rings and for jewellery cleans leading up to the wedding day, amongst other general jewellery enquiries we've had. The team at Michael Matthews are always friendly and helpful, they always treat us like a valued customer and really make the effort to make us feel welcome and special.We'd highly recommend them for all of your jewellery needs. Thanks to everyone at Michael Matthews for always taking care of us and always being a pleasure to deal with. You guys are awesome!
August 2022 by David Eaton
Now..let me tell you something..this gaff is THE go to place in Bournemouth if you want a new watch..the staff are ultra friendly..you can put a watch by and pay it off.. nothing is to much trouble for them.. amazing 10/10
August 2022 by Alan Turner
Exceptional customer service they moved a watch from another shop as I was only in Bournemouth for the weekend very knowledgeable about all products definitely I will use them again
August 2022 by redwing2002
A real pleasure to deal with this store. We have been a customer for some 10 years plus, thoroughly recommended. Zara in particluar is a delight to deal with, but well done to everyone.
June 2022 by Audrey Hinman
Always a good experience for me
May 2022 by mat lord
Some of the BEST customer experience (remotely) I have ever had. After seeing a dream watch on the website and making a call, Zara and Kirsty were so quick to help an answer any questions. Being over half the country away made is difficult to see the watch in person, but within an hour i had multiple pictures of the watch sent to me so I could see its condition etc. The watch then arrived the following day after transferring the funds, as mentioned, one of the easiest and best purchases online. Will be returning for sure, and hopefully making the trip to visit in the future! Thanks again guys, incredible service :)
