August 2025 by Coto Cotois
Very nice people and very helpful.
July 2025 by Banji Afolabi
Nikki Tharme was very friendly, patient and incredibly professional. She addressed my needs and even scheduled a follow-up meeting on Teams app. I am pleased with my experience at the customer service. Very polite and professional staff at Lloyds.
March 2025 by Luke Hibbert
Thank you so much to Alex, who helped us today. All staff were attentive and the bank itself was very calm.
I would recommend having longer opening hours on the Saturday.
December 2024 by Sonia Steptoe
The assistant was very helpful with what I needed. It was nice to actually speak to a person in the bank.
September 2024 by xin
excellent service when i went in to continue my process of opening my bank account with them
August 2024 by Pierre Vereecken
Bad service ; they refused to change old notes
August 2024 by Kasia Botoska
Horrible wxperience once again. This morning i went ask for help as my account were blocked Ladie help me to change password but wasnt able to answer for my question and help me to make sure as is working she play with me as she do not understand what i sayed in same time was man with other ladie and she exacly doing same and after sayed to him but you sayed that you doned - i didnt heared from both them nice language they played with us - i know British ladie have amazing language but our English is not firts language and we may do mistakes for sure but they way they bot speak and how they have funn after look on to eachother is Non Acceptable. And Maybe Lloyd Bank wil Take This Ladie for a Training How To Be Polite and Kind to Another ????? i send them lots love and have hope as someone will do soon something with them both as is not first time from them.
No thank you no have a nice day where im im ? Zooo?
Hope this man is keep himself ok as this ladie was embaranced him couple of tumes with is bot fair !!!! Hope someone will do same for both them!
May 2024 by Paula Domínguez
I am writing to express my concern regarding the accessibility of deposit machines at Lloyds Bank branches, particularly for customers who do not carry their cards with them. I have been Lloyds's customer for over 9 years. Lloyds's staff from this brach they know me as I'm going with frequently. And they always ask me for my card to do deposit when I don't carry it with me at all.
As a modern customer who embraces technology and the convenience it offers, I appreciate the availability of deposit machines. However, as someone who does not always have their card on hand, I find it challenging to utilise these machines effectively.
In light of technological advancements and changing customer habits, Lloyds Bank to consider updating its deposit machines to include contactless options or the ability to enter account numbers for deposits as its neighbour 'Barclays' long time ago they count with this system. Given that we are now in 2024 and entering a new generation where physical cards are less prevalent, these enhancements would greatly improve accessibility and customer satisfaction.
I believe that by embracing innovation and adapting to the evolving needs of customers, Lloyds Bank can ensure a seamless banking experience and for staff less work to do.
Thank you for considering my suggestion.
October 2023 by Vesguinha Vasconcelos
Bad bad badWait 20 minuts to deposit some money, as you know is no parking areas and i run twice to the car to make sure i did not had a penalty and guess what? 35£ because no one was there to serve only one person in the balcony and two outside. Came a gentleman trying to help but was not enough.. really really upset with lloyds and thats why i will leave them.
April 2023 by Ksenia Zar
Staff wants to go home early so badly - closing the doors before the closing time!
February 2023 by shreya sen
Amazing experience in this bank! Everyone was so very warm, courteous and so very helpful. Will recommend this bank to anyone staying in the UK. ? Very fuss free and very helpful ? ?
February 2023 by ???? ????
kind of good
February 2023 by Khalat Khalil
Worst customer service I ever see the old lady July was so rude
January 2023 by tony parton
Very helpful and professional ??
October 2022 by Keith Radmall
Helpful & courtious
