August 2025 by Jeremy Fisher
Love this Costa in Soutbourne, it's my go-to on a sunny day. Loads of free parking and a great spot for people watching. Fab staff too.
August 2025 by Jane Travis
Popped in for morning coffee. Staff very friendly
July 2025 by Stella M
I had an appalling experience with Costa Coffee that I feel every coffee lover should be aware of. I placed an order for a cold coffee on a scorching day and waited for over an hour without any updates. When I finally rang to check, the staff brusquely told me my drinks were ready, sitting in their store?then promptly hung up as soon as I mentioned I?d paid for delivery as well.
They insisted I?d have to ?chase Uber Eats? myself because apparently Costa only makes the drinks, not delivers them, despite charging me for both. Their blatant indifference and refusal to help left me no choice but to cancel. Getting treated like that for a simple coffee order is unacceptable.
Life?s too short to pay for a hot, melted drink that never arrives and to be treated with such disrespect. I won?t be ordering from this branch again (or recommending it to anyone). ??
June 2025 by Charmyne Latif
Amazing as always
April 2025 by pete fielding
It was closing in half an hour but glad to have us sit in, the coffee machine was still on etc (take note Boscombe East branch) and very friendly and polite staff. Very quiet as Bank Holiday and near close.
April 2025 by Charlie Perrin
Hi,
I visited your store on 16th April at 10:00am.
The purpose of my visit was to spend a few hours working from Costa, as we?re currently working in the area. I paid £6 for parking, ordered food and drink, and had planned to stay for around four hours. Unfortunately, I was unable to connect to the store?s Wi-Fi, and my mobile hotspot wouldn?t work either ? which was disappointing, as it limited my ability to work.
That said, everything else about my visit was exceptional.
As a former Store Manager at Poole High Street Costa and a Skills Trainer/Hotel Manager for Whitbread, I?ve seen the Costa brand from many sides. I'm also a regular Costa customer ? and I can honestly say this is by far the best store I?ve visited.
Although this isn?t my usual location, I was greeted with a warm and friendly welcome from the team. I ordered a vanilla flat white and a chocolate twist and was thoughtfully asked if I?d like it warmed up. The coffee was hot and flavoursome, and the pastry was fresh and delicious.
The atmosphere in the store was brilliant. The team were active and engaged ? I saw them cleaning the exterior of the coffee machine and maintaining a spotless environment throughout the dining area. They were also interacting with customers, including children, in a genuinely warm and friendly way. It was clear they were positioned well for efficiency and teamwork, and the cake displays and fridges looked full, clean, and well-presented.
Every single team member on shift was smiling, approachable, and chatty ? creating a welcoming and positive atmosphere. It was lovely to see, and I really believe they all deserve recognition for their efforts.
Even as I got up to leave, a team member approached with a smile, kindly offered to take my tray, and wished me a great day. It was a simple gesture, but it really left a lasting impression.
Having visited several other local Costa stores recently, I can honestly say this one stands head and shoulders above the rest. The difference in service, atmosphere, and overall customer experience is remarkable ? and it really highlights just how well this store is being run.
I still remember Costa?s core values ? Passion, Pride, and (I?ll admit, I?ve forgotten the third!) ? but I can confidently say this team is living and breathing them.
As the store got busier, the service remained consistently outstanding. Whatever you?re doing here, it?s working ? I imagine your customer feedback scores are fantastic, and rightfully so. Many stores could learn from the example being set here.
Warm regards,
Charlie
April 2025 by Val Mitchell
Usual costa experience. Plenty of inside and outside seating. Rables nice and clean.
March 2025 by Sara Gonzalez
Excellent service and attention.
February 2025 by L Pearson
Recognised the guy who normally serves in Christchurch. Even though it's a chain, has a nice atmosphere and the staff are friendly and helpful.
February 2025 by L O'Neil
Friendly staff, nice atmosphere and level of cleanliness however the photo above indicates the options ?available? for food during lunchtime on a Saturday..!
February 2025 by Beci Pearce
The Southbourne Costa is a very relaxing place to visit, the staff were very friendly and accommodating and the service was 5 star except for one minor point they had NO decaffeinated coffee pods!!
Hopefully this will be rectified on our next visit.
January 2025 by Lauren Amy
Staff were very friendly in here. Highly recommend this branch.
December 2024 by Alastair Peskett
Enjoyed a coffee and lunch at Costa Southbourne. The food and coffee was lovely and the staff friendly and helpful. The place was clean. Definitely will come back. Thank you.
October 2024 by Bobbie Downer
Only given a middle star review for food as didn't actually eat here.
However the staff are very friendly and kind ?
The dishwasher wasn't working which was well sign posted so we did have to unfortunately have takeout cups even whilst sitting however the service made up for it
Seating outside, quite alot for a costa and a bit of a sun trap too! ?? Plenty of inside comfy seating too, lovely and clean inside which is always a bonus.
July 2024 by npc
the blonde waitress was a bit rude tbh
