August 2021 by lotylotyloty
Ordered a selection of different boneless and boned chicken pieces and a portion of fries, coming to a total of around £19 (through Uber Eats). Felt I was paying a lot but hoped it meant I would get good quality food, quickly. no Instead it turns up late, and is completely the wrong order. Instead came a chicken burger and a portion of fries. I immediately rang up and spoke to a guy on the phone, he seemed confused and needed to talk to a colleague and asked me to ring back in a few minutes. When I rang back his first offer was to give me a refund of "the difference in food" between the order I got and the order I was supposed to have. The difference being £6! I paid £19 and out of what I ordered only received a portion of cold fries and I'm still being charged £13?!?! I protested and asked for a full refund and he said he can't because it "costs them money to make the food" .........OBVIOUSLY it costs them money, but it also costs ME way more to order it and receive virtually nothing I ordered. His second offer in order for me to get a full refund was for him to have someone come pick up the uneaten food (bear in mind they had now closed). Annoyingly I'd nibbled on a couple fries and picked apart the burger which I told him, but regardless what are they going to do after closing time with a meal someone else has received?!? Bit worrying they wanted their touched food back really as it's completely unhygienic to do anything other than throw it away. Seems like more effort than just fully refunding me when the food has no value now. His final offer was for me to call back tomorrow and he'll send the correct order tomorrow evening for free!!! Surely that will just cost them more money than just refunding me now!!!!! Also I don't really fancy the food after all of this I just want my money back from this awful business. He should have just accepted THEY made a mistake on their end and that on this occasion they were going to have to lose £19. AWFUL CUSTOMER SERVICE. DO NOT ORDER. SO DISAPPOINTED.
August 2021 by 11dust
I love the food shop was very clean good service cheap food I want to recommend Chicken cotton ?????
December 2020 by 271nachoc
Ordered through Deliveroo. Food took in excess of 40 minutes to get here. They had forgotten nearly all our chicken so we had 1 piece each. The chips were cold and soggy. When I called up they guy I spoke didn?t care they hadn?t sent our whole order. I won?t use them again and I certainly couldn?t ever recommend.
October 2020 by DoUgHzz_
Worst Takeaway Ever, food was cold, forgot parts of our order and it wasn?t cheap took well over 1hr to arrive DO NOT RECOMMEND !!!
October 2020 by Breth274
Order took over an hour to arrive. They forgot all three drinks. Driver wasn?t any help when questioned about it. The food was horrible. The smallest chicken wraps with about 3 small bits of chicken in and tiny bit of soggy lettuce. The fries were cold and overly seas ones with peri peri. Overall a rubbish meal and definitely won?t be ordering from them again.
August 2020 by nataliejaneuk
Awful service, RUDE & IGNORANT. Ordered via the app for food to delivered at 8.15pm. Whilst still at work at 7.15pm I get a phonecall saying they are at my home with the food! Told them i ordered it to be delivered at 8.15pm not 7.15pm, no one was home. He said ?ok then? and that was that. 20 mins later I get a phonecall asking where I am! He?s still stood outside my home with the food! Explained yet again I ordered it for 8.15pm. At 8.45pm the food turns up. The man had a go at me saying it?s my fault for not writing a message stating I wanted delivery at a later time yet the receipt CLEARLY had 8.15pm on there! Absolutely ridiculous, cannot read orders clearly and have no concept of time. Not our problem, your mess up. Unbelievably rude, will never use these cowboys again. Go elsewhere.
March 2020 by geordieh2020
Honestly the best chicken i have eaten in a long time, i think a lot has change since, so hope people get the same service i do
September 2019 by vxcvxvx xcvxc
Box was wet, fries was everywhere. Chicken nuggets was like a Old stone, strips has a funny size. Half Star for driver ð???
September 2019 by Khalad Hussain
Nice and clean and very good food.
August 2019 by nadine case
Waited about an hour food was ok not much staff in there and bad customer service man behind counter was rude
August 2019 by Madeleine Brown
People that arrived after me and ordered after me were served before me. Not happy.
July 2019 by A Rehman
Extremely slow service an was told they had run out off chicken 15mins after placing order
June 2019 by rob rutherford
Well, who would have thought KFC could be knocked off their perch. Without question, this place has gone straight to the top of the charts for Fried Chicken. Be prepared to wait a while for your order. This is only because they cook to order. The place was immaculate, staff are polite and friendly. Menu was varied and the cost is what you would expect for this part of the country. Without question the spicy chicken is an absolute winner.
May 2019 by Jayne C
Ordered food for delivery as last time when I collected it was very good. What a disappointment tonights delivery was, cold, soggy and missing a can of drink that was paid for. Not what I needed after visiting my hubby in hospital!
April 2019 by live life.
I read all these comments but peoplw really need to understand that takes time and effort to cook food this place is nowhere near 1 star this place is definitely 5-star I love Chicken Cottage it reminds me of Londons chicken ok sometimes you might have not as good experience but overall this place is very good.
April 2019 by John Bates
Best chicken in charminster
April 2019 by Juan Manuel NC
I tested the English breakfast, it was very good. But, you need order in the bar, and this is a little uncomfortable when you would like something more.
April 2019 by mollyannett
I?m not even exaggerating, this was the most horrendous takeaway I?ve ever tasted, and I?ve had some disgusting food!! We ordered and were told (living 2 miles up the road), it would take an hour to get to us. Some guy rang my phone from his mobile to say he was up the road, when I opened the door, he was just rude, shoved the food into my hand and snatched the money. We sat down not even 5 seconds later and got the food out ? oh lord no. The fries were HARD like they were stale, cold, groooooooossssssss. I took a bite and it was like a chip that had been left out for 24hrs and reheated so they were hardly warm ? my friend had a veggie burger, tiny, soggy, vile. We got onion rings to share, soggy, actually squelched when my friend took a bite ? which she spat back out by the way ? OOOOH and is ordered a chicken burger which just never arrived! So I rang the restaurant, he didn?t understand me over the phone and then said ?there?s nothing much we can do about that? when I said it was cold and an item was missing. So he asked what I wanted to do and I said I wanted the driver to come back and give us a refund, they could have their food back. I tried calling the driver back, completely ignored 3 times and he TEXT me ???????????, I said the restaurant said he was coming back to give us a refund and take the food. He finally arrived and gave me half my money back, I said I wanted the full amount and he deducted £1 for a can because we?d already opened it ? I said he could have it back but he was having none of it. He then got annoyed that I asked for our money back (minus the £1 for the can), and he RANG the restaurant up in front of me and started shouting a foreign language down the phone, he hung up and spat, ?you?re just wasting my time, I?m getting nothing from them and getting nothing from you, so have the money?, shoved it in my hand and walked off. I turned to my friend absolutely shocked when I was being calm and polite, I couldn?t believe what had happened in the space of an hour, I?d never been rude to them, I even APOLOGISED when he had to come back! Will never be going there again! I?d heard some good things about them a while ago and some bad things since, my friend said they were good so we thought we?d give them a go, but after telling my friends that used to go there a lot, they were shocked and came up with the thought that they may have changed hands? Who knows ? just wouldn?t touch them! Pleaaaase don?t make the same mistake.
January 2019 by 393nigelt
I can only guess that fast food restaurant employees are so brainwashed into asking if you?d like fries and a drink with your order that they have genuine difficulty processing those for just burgers ? it certainly seems that way, particularly in this grimly generic corner outlet, where I had to ask three times to not get the accompanying sludge.
December 2018 by Swystem
I ordered their boneless box: a chicken fillet burger, three 'chicken strips', and a fries for £6. As well as the entire order being cold on arrival, each item on this order had some problem with it:
August 2018 by Brendon Burke
Cold chips, cold wings, wrong burger with different sauce to try and disguise it..read ticket wrong and had to wait for collection. First and last visit.
July 2018 by yousif abass
Salt bounces off the chips - perfect absorbancy. Burger bun is piffington. Spicy wings could do with more spice but they still a ting
June 2018 by James Deric
Notting like.the brand chickent cottsge
June 2018 by Ausra Adom
This place does not deserve even 1 Star. When received delivery, the driver forgot to bring coleslaw, called to the shop numerous times, they said the driver is on the way, he never was. Person on the phone was rude and I never got the apology or the paid for item. I know itâ??s just a £1 coleslaw, but Iâ??ve paid for it. Will NEVER order from here again
May 2018 by Andy Fonseca
Had the family bucket (to share), the hot wings and classic chicken are very very good. Portion sizes are very generous and we ended up taking some home. Its passed the ultimate test by still tasting great cold the following day.