February 2024 by Lauren Green
The staff here was amazing and very helpful. They could see I was struggling to find a specific clothing item and they came up to me and helped me find exactly what i was looking for. The lady who stuffed my bear (i didnt get her name!) she was lovely and really made me feel welcomed.
January 2024 by Saadia Khan
My grand kids love the bears
December 2023 by Dominic Zebidee
I walked in the door, and I was greeted by a polite young male, who passed me to Sarah to stuff the Bears, who was very polite and extremely helpful and stuff. The Bears help me pick clothes for them and gave me the best customer service I had for extremely long time I left the store, £165 poorer but with four new friends and extremely happy, and thinking they should make Sarah a manager or at least team leader
October 2023 by Iosifina Scott
Utterly disappointed. Ordered online and expected to get everything I ordered. Went in store and found out they had forgotten to make the certificate. They also took 3 days to make the item (Keep in mind I ordered one of the most common bears and a pair of shoes) even though the website said I'd be able to pick it up the next day. There were also no updates on the online system. It's gone downhill by a lot since last time I brought from Build a Bear. Would not recommend.
October 2023 by daisy
It was brilliantnn
September 2023 by Johanna Driesel
The Plushies are amazing and so are the cashiers...they are super nice and I even talked with one of them(Megan) about my autistic interest (Spider-man:Across the Spider verse) and it was amazing.10/10 would recommend>>>>
August 2023 by Vicki Hill
Absolutely wonderfully staff. They made sure my girls had exactly what they wanted. We were on holiday and had to return an outfit that didn't fit our youngest's Stitch but were more than happy to find an outfit that did fit. My eldest who is autistic had a bit of a meltdown at checkout but the blonde lady was absolutely wonderful with her. Thank you so much!
August 2023 by Kirsty Ryall
We had a party on 30th July 2023 for my sons first birthday- plus 9 others (ranging from 6 weeks old to 11 years old) it was a mad idea however our party organiser and the other staff on hand were amazing! (They did tell me their names but within the madness of the whole day, I lost it)Every single person was helpful and the whole party was such a success. Everyone was happy with their new cuddly friends. (Even if one cost my sister a small fortune in extras as my niece fell in love with a display one with skates etc) however that said 100000% worth it for the smiles we saw that day. THANK YOU ALL SO MUCH WE LOVED IT!we will remember Oakley's first birthday for a long time to come.
August 2023 by Graham Wright
Our 3 daughters had a ball here. The staff were all very kind. In particular Ash, who was extremely patient and helpful to the girls. Thank you. The girls all love their stuffed toys they made.
August 2023 by Orsolya Burger
My family and I had an amazing time there. The staff were so friendly and kind - they made the experience better than it already was.Unfortunately I didn't get to take pictures which I deeply regret.
July 2023 by Tina Hunt
On Thursday 6th July I went into the store for my first time I was greeted, served and helped by scarlet. She was very friendly and helpful and had a beautiful smile on her face. Anita was so helpful and friendly she stuffed my monkey I named Bubblegum. Raven and Ash I spoke to they were amazing I will deffo go bk there again thankyou to you 4 your so special ?? ? xxxx
June 2023 by Fatima Dias
Soo cute teddies!! It's really expensive but I think it's worth it at the end! I was disappointed that they didn't give us to fill the teddies but they did give us a remote controller to press on it so the machine and the women working there fills them up then. But I was still happy to finally find a cute alpaca Teddy. They do give a birth certificate too with a heart inside the Teddy which is always so sweet!
June 2023 by Amy Drudge
Went with my 3 year old son, his first experience of Build a Bear. As soon as we got there, we were greeted by all staff. They gave him stickers and were enthusiastic, they really made him feel at ease. He doesnt like being the centre of attention or being "put on the spot" but they made his experience such a positive one, he did a voice recording for his bear without any trouble at all (something i thought hed struggle with). He was very wary of the loud noise coming from the machines, but the lady working there was so patient and caring towards him, allowing him to still get involved without making him do anything that made him feel uncomfortable. We walked away from the shop with the biggest smiles on our faces. The staff at the Bournemouth branch are absolutely outstanding.
June 2023 by Miriam Michulka
Wow. What an attitude! I just asked for an empty cardboard box as I noticed plenty on the floor. I wanted to send something and couldn't find a suitable box. A young lady in the shop was just about to give me one, when the other stepped in and said they were not allowed to give away boxes and asked me to go to the post office to buy one! What a nasty young woman who never heard about recycling and saving environment!!!! Shame on you!!
June 2023 by Monkey Cookie-Morgan
Very disappointing. I walked in and asked for my personal stuffed animal to get a makeover and they did not do it. So sad as they have done it for me before.
