March 2024 by Claire marie Holford
Highly recommend Bournemouth Carpets Ltd.My stairs and landing carpet needed replacing.Ali and her team were very professional. Took the time to show and explain various carpets and worked around my budget.Worked around my time frame in relation to fitting.A nice cup of coffee and delicious home made cake whilst at the shop viewing all the options.I will be supporting this local buisness on the next project in my home.Thank you Ali and her lovely team.
December 2023 by Shi Drew
I was booked in to have floor measurements done on the Sunday and heard nothing from them, I got in contact with a worker and then got a call to say they couldn?t make it 30 mins before they were meant to arrive, however asked to come the following Tuesday. Came Tuesday done measurements and booked me in for that same Thursday, sent quotation same night and I said I?d like to go ahead still. Come Thursday I have heard a nothing about what time they will arrive, I rang the shop and owner 9 times but no answer. Shop said it was open online. That night I had an email saying shop was closed and they were away? They said they would ring me the Friday and I have yet to receive a call or email since. I have told them not to bother and have gone with someone else. Very poor customer service! No way to run business at all. Don?t recommend.
November 2023 by Louisa Black
I can highly recommend Bournemouth Carpets, I had carpets and Vinyl fitted in bedrooms, sewing room and two sets of stairs and landings. I didn?t feel rushed when choosing and they were very helpful in advising which carpets would be best suited for the use in each area. The carpet fitters were punctual and professional. I will be returning in the future. They have a fantastic selection of carpets/vinyl/laminate within a good range of prices. 10/10
October 2023 by Ali Jeffs
Fantastic service from Mark at Bournemouth Carpets who fitted carpet in my cabin and bedrooms at my home, very patient with fitting arrangements and were very professional throughout the whole process. Mark came around and showed me different samples which was at a convenient time for me and brought round a variety of samples to look through. A very professional service and company would recommend A*
November 2022 by Geoff Fidler
Damaged a mirrored console table , hid the damage then denied it . Do not use
November 2022 by Rose Gundu
Very unprofessional exaggerates measurements of my staircase carpets and was rude when asked to refund the money overcharged.
November 2022 by castcharger101
Great and easy to use service. Mark and the team dealt with me swiftly and were in communication with me often, making sure I was in the loop 100% of the time. They ordered the all the parts needed for the job and Chris the installer was amazing.Chris was quick and super professional and on time. He did the work to perfection and cleaned up and provided a run down of everything.Will be using these guys again and making sure Chris is the fitter too.Services: Install flooring
November 2022 by Ben Gardner
Needed my carpets replacing at the end of my tenancy and the help I got from Ali & Mark was exceptional, they have matched the existing carpert perfectly.Price, Service, Fitting were all exceptional. would reccomend everytime and would use again.Service: Install flooring
November 2022 by Alex Caddy
I have used Bournemouth Carpets personally and in a professional capacity. They are quck, professional, reasonable and do a great job. I will certainly be back again in the future.Service: Carpet installation
November 2022 by Q Le
Thank you for the great service, both the carpet and fitting are at a high standard and the job was completed promptly.
November 2021 by Maggie Rickards
I mistakenly didnt put 5 stars sue was so helpful to us as we are pensioners the fitters worked hard end result good would recommend
November 2021 by Alan Homer
A first class service. The process was faultless. Measured. Carpet chosen.payment made. And then fitted. And the result is just amazing. And it was not expensive. Many thanks.
November 2017 by George Giles
From ordering To Laying excellent service.They could not be Faulted.Ashley was first class, nothing was too much trouble.
November 2017 by Lord K of Brainstem
Good initial meeting with Ashley where quote was accepted and very competitive. At meeting as I was having new vinyl floor laid in lounge I asked about moving furniture in the room. He said no worries the fitters will do everything move the furniture around as required. (I had friends over who witnessed he said this). When the day arrived to lay the vinyl the fitters walked into the lounge and then refused to do the work and walked out as they were told I believe by Ashley that the lounge would be cleared by me prior to arriving. This caused an impass which delayed starting the work at least an hour. Ashley even came over to my home at the time and swore blind that he told me to clear the lounge which was a lie. So in response I got my friends over who witnessed the original quote meeting where he said no worries about moving any furniture the fitters would do it no problem. This caused me undue stress as I thought the job was not now going to be done plus I had already paid £1600 up front by bank transfer!!! After a deal was struck btw the shop and fitters the job was done to a very good standard. To conclude I have been in business over 45yrs I do know what has been agreed and what has not. If it wasn't for the fact I had parted with £1600 up front for materials (I also having new carpets laid) I would have cancelled this order. Pre order the customer service was first class to seal the deal. Post service was a little bit to be desired. Also the fitters were put in a tricky situation as they had been told something totally different to me. So beware when accepting the deal on what is provided it may be prudent to get it in writing what you are paying for as it may be different to what you get. This review only gets 3 stars due to the competitive price and the job well done not post customer service and the fact they said in front of two my good friends I got it wrong (I don't have dementia) very naughty and not a way to secure a deal. I will not be dealing with this company again which is a shame as the job done has improved my home immensely.
November 2016 by Wayne Collins
fantastic service from planning stage to fitting. I could not fault their attention to detail. we had a very difficult shaped hall stair and landing with intricate pattern detailing and this was all matched perfectly. i would recommend this company to anyone. Thanks for making our whole experience of having carpets throughout an enjoyable one. your prices were excellent and saved me a packet :) :)
