January 2024 by Tan T
I would avoid this place in the future. We are both unwell and need advice because of coughing and low energy. They were shutting for lunch, and my husband was told that any corner shop could help you with that! Awful and dismissive staff. They are closed for lunch but have not been told that before.
October 2023 by Paul Marsh
All you have to do is look at the reviews to get the picture of this outlet...Firstly I've never heard in this day and age that a shop closes for lunch..Went in today and waited for 25 minutes to find out that my prescription wasn't ready even though it was submited four days prior... Three people in front of me were told the same.. I had to get back to work so I've got no prescription untilafter the weekend..QUIT TAKING YOUR LUNCH BREAKS AND LOOK AFTER YOUR CUSTOMERS..
October 2023 by Tom Kennedy
Awful customer service. Prioritise taking breaks over serving customers particularly at lunchtime. Use anywhere else but here
July 2023 by Neville Ashman
Closed for lunch!
June 2023 by Harry Gordon
Thought in this day an age after Covid a chemist was meant to answer the phone tried to call the chemist so many times and no answer so poor service just ignoring the phone could be vital information
February 2023 by Peter Warren
Southbourne Boots must have, correction, HAS the worst customer service I've ever experienced at a pharmacy. They never have my repeat prescription ready and always blame the GP surgery-as happened today! They never treat us like patients and really do not seem to care at all. They have notices all around the pharmacy about the need to be kind to them (what about being kind to us???) and not to verbally abuse them. Believe me, my blood pressure rose significantly today when I hit the usual brick wall with the older lady who attempts to "serve" us. I went to the GP who told me it is Boots who has to request my repeat prescription which had not happened, not the other way round. Needless to say I never intend to depend on Boots again. Avoid at all costs.
February 2023 by Qazi Daw
Pharmacist had no idea how to install a new cartridge in an insulin pen. Kept saying it is pre filled pen which it wasn't!! Came home and figured out myself, it wasnt a prefilled pen ! They need to get a proper Pharmacist who knows their job !
February 2023 by See Safari
Regularly get my prescription late, hectic, don?t answer phone
February 2023 by N D
Pharmacist had no idea how to install a new cartridge in an insulin pen. Kept saying it is pre filled pen which it wasn't!! Came home and figured out myself, it wasnt a prefilled pen ! They need to get a proper Pharmacist who knows their job !
January 2023 by Michaela
Awful.Unfortunately they have the monopoly on prescriptions in southbourne so no choice but to use them. Opening hours are wrong online, you can book a vaccine online when the store is closed, which is ridiculous. Had to then rebook, to turn up at my time and be told they can't do it as the locum pharmacist can't do it, even though he was standing right there. So now need to try get my money back online through the booking system.The staff are usual exceptionally rude, however they seem to have got rid of the old female manager and her sidekick so that's one plus side. It's still difficult to queue as there is two queues right next to each other, and people tend to get confused and cut in front. If you can, use somewhere different, but like I said if you live in southbourne you are stuck! Unless you go over to boscombe or tuckton
December 2022 by Stephanie Paris
The Staff are always helpful and polite. The Store needs a other telephone just for medication queries and more Staff to answer the telephone as it just rings and rings and then cuts out.
October 2022 by Jenny Watts
2 people behind counter, one refused to serve me as he was doing some paperwork. I was first ignored then spoken to rudely. Go somewhere else is my advice!
July 2022 by Tina Adey
Went to collect parcel only I box there when should have been 2 staff had no idea ref missing parcel told to phone store following day I tried no body answered phone the tried again engaged rang strait back still nobody answered had to phone head office
July 2022 by Rich Brown
They constantly close early with no regard for customers. Advertised till 6pm but they pull down the shutters 15 mins early half the time - very frustrating coming from work to find they've clocked out early and you have to try again the next day. If you're not open till 6, don't advertise you are.
June 2022 by Doof Warrior
Despite the constant abuse they receive, staff here are very friendly and accommodating. They are always as efficient they can be, don?t deserve the horrible reactions they have to put up with.
