March 2024 by joseph hinlayagan
Excellent customer service from Boots Castlepoint, Toleen was very happy to help ,not a fuzz and went extra mile, she is an asset to this branch with a lovely smile .
March 2024 by Michael Magee
Avoid at all costs. The children they have working in the pharmacy have messed up a vital prescription 5 times by forgetting to re order and have told me it was my fault. Another staff member then told me it was again staff error. Total cowboys in here use the one across the road they never "forget" to click confirm on a reorder
February 2024 by cloudstrife421
Extremely aggressive and rude manager did not believe me when I said I had a hidden disability, furthermore completely berated me for shopping late.I Asked to file a formal complaint, the manager refused asking me to leave.Have complained to Boots with no support or response. Basic Customer service really is dead, nowadays staff don?t care.No wonder everyone is shopping online.
February 2024 by Nikan Houshmand
Never had a good experience at this boots. Rude and useless staff who don?t seem to know what they are ever doing!
February 2024 by Diana Finch
Great shop
February 2024 by josé Vieira
Pharmacy is disappointing. The system is not practical or working properly. If you have any questions and you try to phone, because your prescription is late reordered. There's no chance you will succeed in getting through. I've been let down 7 times last year on late prescription. As if that's not enough.One lady serving at the counter on my last pick-up shouted in a very rude way that there was only one queue to be followed and found it amusing when talking to her colleagues of her stress towards us as customers. I could not see her name because it was covered with her clothing. Thank you for your kindness!We are blessed ?
February 2024 by Chris Sargeant
The pharmacy is fast and reliable, great service will go back for medication any time
February 2024 by Ali na
Went today 21st of January. Dior lady was super rude didn?t want to apply make up saying she didn?t want to catch Covid but she was stood right next to us. She said they usually apply make up but because of Covid risk they don?t. Not sure about that I have been in many times in the last week and seen other younger ladies apply make up on customers to help them find what they can buy. Disappointing experience.
February 2024 by john adams
Despite being ignored by the daughters of David Dickinson at the fragrance section. We were helped by a very friendly member of the Boots team, we got good and knowledgeable assistance with our purchases today.
December 2023 by Emily Prevatt
Booked for private vaccinations online and pharmacist was fantastic
December 2023 by Robert Levy
Been in this place between me and my wife 6 times... over a period of three months with 3 different proscriptions. I have not yet walked out with anything, beyond a joke.
December 2023 by Alan Knipmeyer
Having my local boots being closed, the next nearest was Castlepoint. I've not been a customer or goto Boots as a customer reguarly, but I was pleased with the efficent manner in how the pharmacy counter was being run. Parking was easy and I got my medicines within 10 minutes. I'll be glad to go back to this boots the next time I have to get my prescription and will allow more time to browse around the massive shop, it looks really good.Thanks again to the team on the pharamacy counter, really pleasent people to deal with.
November 2023 by Doom Badger
Needed to use pharmacy. The staff were helpful, efficient and knowledgeable.
November 2023 by Y Lee
They keep taking repeat prescriptions and then missing them off - and each time somehow its our fault and we need to go to the GP to get it re-prescribed, and the GP is asking why I've come to them. Enough of this nonsense, I'll go somewhere where they care.
November 2023 by Penny Burghart
Excellent service from Priscilla today. Very welcoming and helpful pharmacist. Thank you!