January 2024 by Bella G
You would think with all the shockingly bad reviews this store has, head office would start looking at the management here, shocking service in this store staff are not bothered about customers and management a shambles. Asda, sort it out.
January 2024 by gordy richardson
Don't bother to do their scan and go in here they don't open it " haven't got the colleagues " so just q up at the trolley shop bit all the people scanning at and join in or stop this nonsense if we all just scan our trollys place will be jammed object of the game in places like this is get us through quickly take our money they happy we happy or put the checkouts back idiots
December 2023 by Siobhan
Disappointment in the click and collect service for Christmas food to find out on the day they did not have the meat that was requested ages back.advice to anyone to not rely on this service for christmas especially for meat to avoid disappointment.I wont use this service again for christmas.
December 2023 by Jada
Staff always lovely ? the older lady who works on cigarette counter I think ?Jane? is great ?
December 2023 by Kitty Macdonald
Have just been to this Asda, we use disabled parking. There is black sheet ice all over the disabled spaces, no gritting or salting has been done. My partner got our baby out of the car, took one step and nearly dropped our baby ending up on the floor. We told the security guard on on way in who had no idea what we were talking about. We spent about an hour inside and when we came back out still no attempt to put some grit down so I found an ASDA employee in the car park and informed her. She was an older lady and told me she had just fallen over herself on the ice and hurt her knee. Someone is going to get seriously injured and ASDA are responsible for their land. I phoned ASDA customer service who took it very seriously and are contacting the store ASAP before someone gets hurt.On a side note the toilets are absolutely revolting. As soon as you start walking down the hallway towards them you are overwhelmed by the smell of urine. The toilet roll holder were left open with toilet roll all over the floor and as I inhaled to cough I actually retched because of the smell
December 2023 by silvia republic offical
Placed an order on deliveroo. Accepts order but after an hour cancels it! Dont accept it if youre going to just cancel it. 3rd time this has happened now.Useless
December 2023 by Maggi Harper
Don?t bother with a click & collect service, I?ve attempted to do them multiple times and EVERY time I am seen by someone immediately and they assure me someone I coming with my order soon and EVERY time I have to wait 30+ minutes for my order to come OR it still doesn?t come after 30mins and I have to find employees as there are none available at the collection area to put my request in AGAIN. I could?ve done my entire shop 3x by the time by order comes out. All the staff are polite and kind but the system is a joke, needs much improvement.
December 2023 by Alex Tiger Toon
Tricky to in/out of car park sometimes due to volume.Has a number of unsavoury people hanging out around the entrances and underground areas.Shop has occasional low product volume times so you don't get much choice.Pharmacy there must be one of busiest in Bournemouth as its usually a 40 min turnaround from entering queueStaff are nice and store is generally clean
November 2023 by Mark Mason
Very poor customer service,one staff member on tills all other tills closed apart from self service tills. Spoke to a member of staff about opening more tills as there was a big queue for the tills and she was really rude and said use self service. There was loads of staff in Isles doing nothing but talking to each other. So I spoke to a manager and then put all my shopping back and left the store. I will never shop at asda again
November 2023 by Lisa Smith
Huge shop have everything, staff helpful and there is a cheeky little McDonald?s if you feel hungry while you shop.
November 2023 by Nathaniel Sedgley
If the side entrance is shut you'll have to use the carpark entrance.The carpark entrance has a wonderful smell of urine and if you're lucky there will be human feces but if that doesn't take your fancy there's rubbish and urine near the escalator and elevator so you're always aware they don't take care of their customers.You might even get harrased by a junkie with bottle of booze in one hand asking for change for "the bus".10/10 experience
October 2023 by A G
I love shopping here the staff are amazing. The issue is the GM what a disgusting human being he is.I was getting help from security getting. Mobility scooter and he told me to shove off !!!. If that's how he can treat a disabled customer I dread to think how he treats his staff... should be sacked.
October 2023 by Lisa Caine
Absolutely horrified at the way my friend was spoken to by a member of the Asda team ( supposedly the store manager) my friend is disabled and needs to use one of the stores mobility scooters to shop. Whilst she was getting a mobility scooter she was told to shove off ! Which meant she was unable to shop as her mobility is limited. Is this really the way Asda allows their staff to treat any customers let alone a disabled customer I?m actually shocked and horrified not a nice man at all.
October 2023 by Simon Breedon
I ordered groceries for delivery from ASDA. ASDA took the payment from my card. The driver said they delivered the order to my house, but the order was never actually delivered or worse it was delivered to someone else. When I called ASDA immediately upon seeing the delivery status of the order changed to "delivered" on the ASDA app, ASDA customer service told me "they will investigate and I will hear back from them within 48 hours." I am still waiting to hear back from them, still waiting for my groceries to be delivered, or atleast for my money to be refunded. THIS IS ABSOLUTELY INSANE.
October 2023 by Sugandha Priya
Very huge Asda, but it was difficult for us to find the entry for this. If you are coming from the train station, cross the road, turn left and keep walikg down the footpath and you will see Mcdonald's entry sign, follow the sign and you will find the entry for Asda.
