September 2024 by Richard Moat
Our dining experience at the Mayflower was mixed, with friendly service but substandard food.
Service: The staff were welcoming and attentive, resolving minor issues like smudged glassware quickly and professionally. The bread service was a nice touch, and we appreciated the small details from the staff.
Food: Unfortunately, the food didn?t live up to expectations. My Wagyu Burger (£27) was dry with a stale bun, and the beef short rib (£33) was more like a small, over-seasoned croquette rather than a proper portion. Both dishes felt overpriced for what was delivered.
Response to Feedback: When I shared feedback with the staff, the waitress didn?t seem to know how to handle it and left us feeling quite uncomfortable. Although the manager, Mike, later removed the cost of the mains, the experience had already been marred by the poor food quality and lack of service recovery at the time.
In summary, while the service started strong, the disappointing food and awkward handling of our feedback made for a subpar dining experience.
June 2024 by Felicity Walsh
Gorgeous food and setting at the Mayflower Brasserie, a truly special evening. The quality of the dishes is incredible, with seasonal produce and lots of incredible detail. Shout out to the head chef Max, and our waitress Lauren who made it feel like such a special night. We'll be back!
June 2024 by Joshua Monteiro
We ate breakfast here but I would say I've eaten better for the price and also staff need to be trained on allergens.
May 2024 by neale gray
Absolutely fantastic dining experience.Very surprised by poor reviews and diners complaints about portion size.We had 3 exquisite courses, couldn't fault anything. Also had a complimentary birthday plate. Thank you chef
April 2024 by Ben Ciocci
Some not so great reviews floating around online. We stayed at the hotel and booked in and were ever so slightly apprehensive at some of the reviews but could plainly see people had combated them with glowing reviews so were interested to see how it would go. It was near faultless, amazing atmosphere nice and quiet but not awkward, just intimate. Food was stunning, some photos attached (burger was slightly salty but super tasty). Wine was delicious, they have an amazing very extensive wine list, perfect if you know what you're looking at. Lauren was super bubbly and polite, noticed she was very engaging with all guests aswell as ourselves. Ruby was also amazing, when my girlfriend left for the toilet Ruby tucked her chair in and folded her napkin ready for her return which was a lovely polite touch. Both deserve some praise for their work.Three courses and bottle of wine (£55) came to around £150 total, feel it's totally reasonable pricing for the experience.All in all, a brilliant restaurant if you want something slightly fancy but not overbearing, in either price or vibe. Was perfect for a smart/casual night out with some great quality food and drink.
March 2024 by QoM _
The restaurant has a nice atmosphere and a wide wine selection. Food is good nothing brilliant but decent. The issue is the service. I went for lunch and dinner and I got the same service issues and this was not a busy restaurant. Waiters looked lost. One gave the wrong food to a table next to me and they were really not keeping an eye in case I need anything. I got the bread when I was already having my starter and took ages for me to order the bill on the two ocassions as they were not looking at me. For lunch it took a while they noticed me and the same happened at dinner, with 3 waiters and no more than 6-7 tables at its busiest
January 2024 by Max E
Fantastic dinner! Great menu with good prices! Tom was brilliant as our waiter, thank you to the whole team
January 2024 by suepersuey
Had wonderful evening at the Brasserie at Borringdon Hall - food was superb, service amazing (special thanks to Tom who looked after us so well) the ambience was terrific and the quality of food for the price was incredible. Well done to the whole team at Borringdon we will definitely be returning.
December 2023 by 316paulab
Excellent service - A La carte food was tasteful but very expensive- small portions but sufficient- It is a ?special occasion? restaurant- 85th birthday for mum which she loved
December 2023 by W2076ZIarthurt
I went for dinner to celebrate a christmas with my partner. The place looks fantastic. The staff were all lovely and professional. The food was similarly excellent. 1 thing let it down though, another guest was allowed in in shorts, trainers and a T-shirt. I was really disappointed the maître 'd allowed him in. Even a relatively realxed dress code would have made for a 5* review.
December 2023 by Virginia Georgiou
We visited this place late November 2023. The atmosphere was great, the place was super clean, the service staff were very friendly. But unfortunately we were visiting for lunch and the food was so so bad. We tried a few different dishes but the portions and the quality were poor. We noticed other people complaining about the food too, so it might have been just a bad day. I really hope that they get a better chef for the festive season.
November 2023 by X7509PUhelenj
We we?re staying in the hotel on a package that includes dinner in the Mayfair. After reading recent reviews we were a little apprehensive that we wouldn?t enjoy our meal, but I have to say the food was excellent and service top notch. We had a wonderful evening so thank you very much
October 2023 by Mr-Gastro
So so so disappointed. The most expensive roast in Plymouth and isn?t very good. Wish I had read the reviews before coming. Quick summary. Overpriced, under seasoned, under cooked, tiny portions, potatoes not crispy at all. Kids ice cream £6 a portion and 3 tiny quenelles. Disgusting price. Shame as it?s up the road from us
October 2023 by 475garrym
An anniversary gift from our daughter for a two course Sunday lunch. The room is small and fairly dark despite the number of ceiling lights. The menu and wine list is very, very expensive but the quality is nowhere near the price bracket it?s a Michelin wannabe with aspirations above its abilities. The £12 starters were like canapés and my wife had to send back the sadly small piece of braised leek for being undercooked and stringy. The £25 Sunday lunch was generous in size but the beef, despite being tasty and soft was 50% hard fat, which was disappointing. Everything else in the plate had been doused in salt and the teaspoon of salty gravy wasn?t enough to soften the chalky roast potatoes. The service was polite but unbelievably slow. Was not impressed and willl not consider returning any time soon. I would advise either reducing the pricing or increasing the quality.
September 2023 by sophietZ847GI
Went to celebrate an anniversary & left disappointed. I had the starter of brixham crab. When it came out it was the smallest amount of blown brown crab with a high coral taste. This suggests the crab was caught in the early part of the year and frozen ready to be defrosted & plated for September! Considering we have such good quality and local hand picked crab in Plymouth, like the cracking crab company, I was so disappointed. The Wagu burger was okay - however, nothing like the homemade burgers with more taste at Zephyrs! My partner had the bacon back and it was the tiniest portion, he had to eat my chips as he was still hungry. The place is pretty but defined not worth the money. The staff members rush you through the courses and cannot wait to clear your table. We will not be back nor recommending
