October 2023 by K
5 star for the customer service received from Dan and loz, the rest of the service following on wasn't what I call particularly helpfull, especially as I purchased a top of the range phone. Misinformation regarding trade in's. It was what I describe as lacklustre. And chasing a starter pack on my own albeit not the stores fault entirely but still not what I would expect when buying a expensive device
July 2023 by Steve Homer
Absolutely disgusted with this company especially Dominic Smith who works for them he is an absolute lier it has taken 6 weeks for an issue to be resolved well its not completely resolved yet if he can lie to me who else has he lied to deleted all conversations I had with him to make out I hadn't been in the Torquay store so if you intend going in the Torquay branch don't deal with him as he lies doesn't do anything he tells you he's going to do even head office do not reply and all call centres are in India who only have limited vocabulary when my contract ends I won't be it renewing and I'm going to put off as many people I can from using three
July 2023 by Amie Esslemont
Prefer the plymouth one, customer service not wonderful
June 2023 by geoff cole
I am a real technophobe but Dan was excellent and answered all of my questions in simple to understand terms. I am very happy with the service I received.
May 2023 by David Crouchen
Dropped in to consider upgrading my phone. I went ahead. The staff were helpful and knowledgeable. The process was dealt with smoothly.
April 2023 by Mark Green
Lauren was fantastic. Far exceeded my expectation.Highly recommended.?????
April 2023 by Dave Fardoe
My wife visited the three shop in Torquay with my so today. My son was looking to upgrade his phone. He is 18 years old with a diagnosis of ADHD, Autism Syndrome and PDA (Pathological Demand Avoidance). He can come over as angry, use some bad language but even for him to enter a shop is a massive achievement. He is trying to live as independently as he can and wanted to be there to choose his new mobile. He was excited about the doing to do this. I asked my wife how is all went. She told me the offer he had seen on the website was not the same as in the shop. To someone with Autism it was hard for him to process. My wife said the young man who was dealing with my son was excellent with him. But to my wife?s dismay the lady shop assistant was pulling faces and smirking every time my son spoke. In the end my wife ask our son to leave the shop. My wife then spoke to the lady shop assistant telling her he was a person with autism, the lady shop assistant then went into the back of the shop. Come on this is 2023 don?t you give any training on hidden disability you should be ashamed of yourselves.
January 2023 by NIGEL Burton
Very helpful and efficient. Sorted in no time!
November 2022 by Jeannette Marshall
Took my friend to get a new phone,they couldn't do enough to help her. I even got Broad band from them Paighton .
October 2022 by Matthew Sweet
Sarah is a person who has gone above and beyond to help with a string of digital gremlins.I was recommended Three by a family member who was happy with the service. And, when I went into the store to sign up for a student SIM-only contract it was apparent that my custom was valued.There were four occasions where PAC codes were malfunctioning and Sarah produced some excellent customer service to reassure me that these issues were not about my contract amongst other words of advice.What has really helped me feel valued was how Sarah took time out of her day, and even lunch break to go above and beyond to help me out. Customer service like that is rare to find.I sincerely hope those in HQ recognise your efforts ??
September 2022 by Curtis Clarke
The staff were so helpful
August 2022 by Michelle Tooth
Disappointed - we took out a sim only contract with them whilst on holiday and only needed it for a month. Was told they would cancel it the day after and they never did, now we cant reach them they never answer the phone. Bloody annoyingI am sick of trying to reach them by phone, they never answer and then line just cuts off
August 2022 by Emma Hurrell
rubbish communication. get told to attend store to sort out mistake by there miss communication. ( told to go by management)so I attend the store to be told that cannot do what I had been told to go there for. (by someone else)thinking of cancelling all contract with them after this experience. and been with 3 with various contacts for last 20 years.so who do I need to contact
June 2022 by Haydn Street
Had to visit the mobile phone provider about some problem's I had and they have very kindly given me answers to all my questions including answering an email I had, which I was unable to do personally.A great big Thank you to 3 from meHaydn M. Street
June 2022 by sammy williams
I am thrilled with the expert advice and genuine help I received in this store. Constantin Miroiu went above and beyond to help and make sure that I remained with 3 and understood how to make my life easier using the app. I can not recommend highly enough .delighted!
