December 2023 by Dominic Iremonger
Appalling service and a theiving branch. Went to withdraw cash from their ATM which according to them "Was working fine" but it took money from my account but didn't release the cash. Went in to tell them about it and they said they couldn't help me at all, even though they have CCTV evidence of it. Someone else used the ATM straight after me and had the same issue, but the staff in this branch are just ignorant and rude and don't want to help anyone. No wonder this store is closing down soon.Stay away from Torquay Santander as they will steal your money and not help at all
October 2023 by ceri staples
Terrible customer service, trying to open a separate savings account. 3 visits to the branch no joy. The guy very dismissive, and basically said if you don't want to set it up online yourself, then they can't be bothered. An appointment for advice seems impossible, and when I said I would try somewhere else, he just shrugged. Obviously not interested in my money. If only Kay was there, who was always so helpful and lovely.
July 2023 by Andrew Eacret
Absolutely fantastic service all the staff was very helpful and if you did not understand anything they're explained it in more detail
February 2023 by Philip trigg
Opening times are useless to anyone that has a job , and the ATM outside hasn't worked for the last 2 or 3 times I've been there to deposit a cheque or cash.
December 2022 by Chris Priest
Absolute joke of a branch, in fact not the branch but the manager with white/grey hair, their machine wasn't accepting any cash deposits, refused to even let me speak to him because it was a minute past 3pm, wouldn't even open the door absolute joke of a manager, suggest he is given some training in basic human interaction.
April 2022 by Mark Osborne
Must admit lovely staff I was pick picketed thay nicked my bank card so she stopped it and orded new one strate away thanks to Santander staff
July 2020 by Laura Lenton
Had a great experience here yesterday with a lovely lady called Kay who was professional, friendly and put me at ease straight away. She went above and beyond for me and is a credit to Santander. Thank you!
July 2019 by Price First Taxis
They promised 100 GBP in case of switching to them, but didn't pay it, so I said ADIOS and cancelled my accounts.
July 2019 by Matt D
Very unhelpful staff very poor seen as distance I now have to travel to my nearest bank least I expect is a helpful service
