January 2025 by Barbara Lovell
Purchased a jumper as a gift for Christmas. I kept hold of receipt. The recipient of the jumper went to exchange at next Torquay . Didn?t want a refund just exchange. Assistant scanned jumper & said that exchange not possible as item wasn?t paid for. Assistant was very rude to an 84 year old lady & implied that the jumper was stolen. I will be going to next tomorrow with my receipt for full refund .
May 2024 by Colin
Went in today to collect a item i had ordered there was a sign on the door saying lift out of order. I went over to the man on the mens counter i wanted explain to him that i had a parcel to collect and before i had a chance to finish my explanation he said collections are upstairs i then went on to explain that i am disabled and not able to climb the stairs to collect my order. He said that he was serving someone who had gone outside to do something and he had people to serve and he did not have tje time to fetch it. I felt really down and annoyed at his response it is not my fault the lift is broken so there should have been someone available for people like myself and older people who are unable to climb stairs. I walked away from that store today feeling unfairy treated and depressed. When i got home i called Next to cancel my order and close my account down. After how i was treated today i will not step foot in that shop again.
March 2024 by P E
Still a great man shop? Easy access to the men?s department as well as changing rooms. Staff really helpful have good banter. Good selection of shoes and nicely laid out. Directional lighting towards the garments is a plus. It?s also got a Home section upstairs and a Costa coffee.
December 2023 by Sarah Prowse
I had the most disappointing service at Next wren park today 13/11/23. I was returning an online purchase. It was a dress which I had obviously tried on. Unfortunately It was too big, hence the return. Upon handing it to the cashier, with all the relevant returns note and original tags, she rudely started sniffing it. When I queried her actions. She said it smells of perfume. I replied that I had only tried it on and certainly hadn?t worn it. She made me feel extremely uncomfortable.. Her approach and customer service I would rate as zero.
September 2023 by Google user
Still a great man shop? Easy access to the men?s department as well as changing rooms. Staff really helpful have good banter. Good selection of shoes and nicely laid out. Directional lighting towards the garments is a plus. It?s also got a Home section upstairs and a Costa coffee.
August 2023 by Phil E
Still a great man shop? Easy access to the men?s department as well as changing rooms. Staff really helpful have good banter. Good selection of shoes and nicely laid out. Directional lighting towards the garments is a plus. It?s also got a Home section upstairs and a Costa coffee.
November 2022 by Roger Stacey
Very busy store that also has a Costa Coffee located on it's first floor
October 2022 by James McPherson
It's not a very big store but it's at a convenient location with parking right outside the entrance and a Costa upstairs.It's right next to a large Home Bargains too - so that's always worth a look.There is currently a sale on, but nothing to our taste so we came out of Next empty handed on this occasion.
March 2022 by Hippy Chippy
Great shop everything you need at decent price?s. Went in for a pair of jeans and no problems in finding what I wanted. This is a very good mens and ladies cloths shop, although it would be nicer if it was in the town.
July 2021 by Darren hart
The Manager of this store is extremely rude and misinformed with the information he gives out. I was outside the store 10 metres from the entrance keeping social distance and herd a male shouting from inside the store. I thought that I should look up as I thought there was some trouble from the front on the queue. In fact it was directed at me and he was shouting, telling me to put my mask on. As I'm (mask exempt) I didn't have one on and I was keeping good distance from the people in the queue. He didn't ask if I was Mask Exempt and said infront on everyone belittling me I was putting other customers at risk. I have made a formal complaint and waiting for a response from Next, who said that masks only have to be worn inside the store not outside.
July 2021 by Kerry-Ann Dunlop
Opening hours are incorrect on both Google and next emails and website, at least get these correct as people are unaware of trading hours, with emails saying to collect
July 2020 by Glen A
Nice tidy store, not my price range but has a home section upstairs and now a Costa Coffee which opened last year. Friendly staff in both and worth a look at the reduced lines in Next when they appear. Home delivery available from Next, when stock is available it's a prompt courier service, my frustrations are with items off different sizes not being in store to look at and feel often been told to get the items online.
July 2020 by lannon rown (LJ)
Like the fact there is a Costa in the store on the first floor.. The store is lated out well and easy to locate any items you might be interested in.
July 2020 by Glen
Nice tidy store, not my price range but has a home section upstairs and now a Costa Coffee which opened last year. Friendly staff in both and worth a look at the reduced lines in Next when they appear. Home delivery available from Next, when stock is available it's a prompt courier service, my frustrations are with items off different sizes not being in store to look at and feel often been told to get the items online.
March 2020 by Glen Allen
Nice tidy store, not my price range but has a home section upstairs and now a Costa Coffee which opened last year. Friendly staff in both and worth a look at the reduced lines in Next when they appear. Home delivery available from Next, when stock is available it's a prompt courier service, my frustrations are with items off different sizes not being in store to look at and feel often been told to get the items online.
