Mobile Phones & Accessories in Torquay, Devon

“A Big THANK YOU to Jack and Bea for excellence customer Service and Advice, nothing was to much trouble for them, 3mobile should be very proud of them both, I came away from the shop with renewed faith in 3mobile,”

“O2 Shop Torquay is a commendable example of consistently excellent person-to-person Customer Care which can never be replaced by remote call centres, online chats or chatbots.

Today (29-Aug-2025) I was helped by Nate who engaged me promptly despite this being a busy lunch break on a Friday. The problem was that a replacement SIM card had been sent to my home but failed to turn up so there was an urgent need to issue a new one in the shop as the old SIM card stopped working. Nate had to engage the back office so that they could activate an in-store blank SIM card which he did with quiet patience and impressive effectiveness. He then swapped the card and tested the results which made my phone usable again. Throughout the whole experience, Nate displayed clear professional competence and much-appreciated emotional intelligence which are two pillars of excellent person-to-person Customer Care.

I should also add that that back in July, Nate's colleague Mike, was equally excellent in helping to sort out a puzzling problem with my daughter's smartphone. Mike also had to engage the back office (which was not straightforward) and approached the baffling problem with agile intelligence and good humour. The problem was solved quite quickly and the full capabilities of my daughter's smartphone were restored just in time for her overseas school trip.

Overall, the O2 Shop Torquay truly is a bright spot in the person-to-person Customer Care and deserves highest recommendation. I sincerely hope that the shop and its impressive staff will continue to thrive as a truly valuable service for walk-in customers - it is a precious asset.”

“I've just moved into the area, and getting broadband sorted was a total nightmare. Che was an absolute star and got me sorted. He understood the issue I was having with me new address, clearly explained all my options, and got my account opened and activation date set. He was super friendly and made the whole process far easier than I thought it was going to be. Thanks Che.”

“It's pretty good tbh with decent pricing on games & accessories. Fifa 2020 was £2.50! Better than risking Cash Generator or similar pawn shops where I've had bad experiences previously”