Mobile Phone Repair in Torquay, Devon

“O2 Shop Torquay is a commendable example of consistently excellent person-to-person Customer Care which can never be replaced by remote call centres, online chats or chatbots.

Today (29-Aug-2025) I was helped by Nate who engaged me promptly despite this being a busy lunch break on a Friday. The problem was that a replacement SIM card had been sent to my home but failed to turn up so there was an urgent need to issue a new one in the shop as the old SIM card stopped working. Nate had to engage the back office so that they could activate an in-store blank SIM card which he did with quiet patience and impressive effectiveness. He then swapped the card and tested the results which made my phone usable again. Throughout the whole experience, Nate displayed clear professional competence and much-appreciated emotional intelligence which are two pillars of excellent person-to-person Customer Care.

I should also add that that back in July, Nate's colleague Mike, was equally excellent in helping to sort out a puzzling problem with my daughter's smartphone. Mike also had to engage the back office (which was not straightforward) and approached the baffling problem with agile intelligence and good humour. The problem was solved quite quickly and the full capabilities of my daughter's smartphone were restored just in time for her overseas school trip.

Overall, the O2 Shop Torquay truly is a bright spot in the person-to-person Customer Care and deserves highest recommendation. I sincerely hope that the shop and its impressive staff will continue to thrive as a truly valuable service for walk-in customers - it is a precious asset.”

“The lovely young lady who served me on the 7th of July, Megan is her name, was incredible! I noted a great attitude towards the customer in front of me, as she was wrapping up when I walked in and it isn't always an easy job dealing with difficult customers, she made it look so easy and ensured he left happy and with a smile! Megan was amazing with me too, her outstanding helpfulness and knowledge really made my visit to the store a positive part of my day that I was actually dreading to begin with. She wears a beautifull warm genuine smile too, one to warm up your day when you just lost your phone and everything on it. 5 star service most definitely! Go Megan!”