December 2023 by ian302017
This a regular visit for us as we love the staff and the customer service at the cafe. The young staff member is extremely helpful and goes out of their way to help make the visit the best it can be. The young member of staff who I recall being called Rae is very friendly and helpful and a credit to the store.
December 2023 by Isabelle M
Me and my mum wandered into Hoopers to get some lunch and it was a wonderful experience with a great view! I got the homemade soup and it was delicious, and the lovely young waitress who brought our food and drinks over was just delightful. She stopped to ask us how our Christmas was and chatted to us and then left us to it. She was so smiley and welcoming it was just lovely to see. When she cleared our table she wished us a good day and a happy new year. It was a lovely experience with amazing hospitality and great food! Highly recommend going in.
December 2023 by Katie M
What a lovely atmosphere this bright,light cafe has.We came in a dreary day and really enjoyed watching the world go by below us,and the boats bobbing along in the harbour. I thoroughly enjoyed my warm mince pie and pot of tea while my daughter loved the soup of the day with a nice big slice of brown bread.She said it was delicious. The staff here are attentive and thoughtful. Our young waitress seemed totally competent and confident,smiling throughout and making us feel totally at ease. We will be visiting often,I imagine,as we left feeling very happy.
December 2023 by Fearless57776
Worst experience ever. My Husbands meal order was incorrect but rather than apologising, the Chef came out to our table!!! All they had to do was correct the order. The Chef spoke very loudly until I told her she was causing an embarrassment to us. It was completely the fault of a young member of staff causing problems at the till and a senior member of staff realising this. A horrid nosy couple deciding to take sides over our refund ( there was no row ) leant infront of my calm patient husband saying how they enjoyed theirs ( lucky them) but adding to a horrid situation. We eat out each week end Saturday & Sunday and it's the worst restaurant anywhere ive ever been here or abroad. The staff didn't concentrate on the order at the till but were waving to their family member in the restaurant. The chef had no business to come out and humiliate my husband and I in her loud manner. Hospitality has changed so much since Covid, places have to take what they can get as the people good at hospitality have left and found other roles leaving the poor customer with the worst staff and managers put up with the bad behaviour as they can't employ people who understand Good Customer Service. I'm thoroughly disgusted. The Chef and junior staff need to learn to do their jobs, the Chef should remain in the kitchen at the very least!!! It is not the job of the chef to leave the kitchen and tell us how we should order when it's the staff job to ask specific things like " which Hake"? Knowing full well there were two fish both hake yet completely unknown to us. I'm still very annoyed at this horrid experience in a small busy area
December 2023 by adrian s
Ordered a scone and cappuccino plus a mocha coffee . I requested 2 butters and was informed there is a 25p charge . The staff at the Torquay store seem to create the prices without a listed price on the poster
October 2023 by Englishgirl.in.Switzerland
A little hidden gem of a cafe. Lovely big windows for a sea view, even in terrible weather. Very calm and relaxed atmosphere and a great place for a cup of tea. Plenty of comfortable solo seating
October 2023 by Sarah G
Hoopers has a nice cafe with a variety of foods on their menu and a nice view. Thismorning we thought we would have brunch, consisting of Welsh rarebit and a coffee. When I asked I was informed in a curt tone the it?s only available Up to 12, I replied it?s only 10.35! So communication was poor and borderline rude.The disgruntled chef agreed to do it . When served it wasn?t toasted, just grilled on bread, so disappointed.
October 2023 by Justin Charman
Don?t like to be negative but the staff moaned the hole time I was sat down about how bored they were. I ordered a sandwich because half the menu wasn?t being served due to the chef being off. I know it?s my choice to order the sandwich but I didn?t find out the chef was off until the staff moaned about it so much which means I payed 12 pound for a sandwich that wasn?t made by a proper trained chef and then had to listen to them moan whilst I ate it. Ps I know my grammars awful!
October 2023 by Sheila Urwick
Great view of Torquay Harbour from cafe. Nice selection of traditional men and women's clothing.
September 2023 by deckchair58
Enjoyed a great meal and chat with a friend. Had a table by the window overlooking the Harbour. Quiche was delicious. Service was good.
September 2023 by Lucy B
Went with two friends for Lunch, first time we visited, and was blown away by the lovely service (Liz especially was very helpful) Will defiantly recommend
September 2023 by Terry Booth
Great place for shopping or refreshments. Cafe is overlooking the harbour, staff are excellent, friendly, professional and very helpful. I have never experienced so many great staff in one store before! Highly recommended.
August 2023 by Alison Cotton
The cafe a great place to enjoy the view from a good vantage point away from the weather.A couple of negative points. 1/ regarding the cleanliness of the cutlery. Why would the kitchen staff wrap items of cutlery in a napkin when there were pieces of food from previous meals still stuck on them ?2/ very weak teabags, disappointing.3/ black coffee, luke warm
August 2023 by Bret & Hannah Smith
Wonderful customer service and a great atmosphere throughout the store. Enjoyed a lovely coffee in the restaurant overlooking the harbour
July 2023 by Karen Howell
Amazing customer service from Sarah Prowse with a returned faulty handbag. Sarah located a replacement from another store and promptly sent it to my home address . I don?t live locally but next time I am back in Torquay I know where I will be shopping !! Thank you
