July 2025 by Beedo Sookcool
Halifax is obviously aiming to close all of its branches in the hope that you'll switch to online banking, so they can fire all their live on-site staff. This policy becomes obvious at this branch location.
I have asked about a number of services that I could easily obtain in my old branch -- now closed, of course -- and the answer is either that 1) I have to drive 25+ miles to a bigger branch in Exeter to get the live service I want, 2) I have to use the cash machines in the lobby, or 3) I have to use The App.
I think Halifax has implanted a chip in all their employees that compels them to push customers to use The App about every 30 seconds.
May 2025 by Lucy Springall
This high street bank is barely a bank anymore. Only 1-2 staff on duty that mostly act like a triage system. Results in long waits and high levels of frustration. I really feel for the older customers.
December 2024 by John McPartlan
Poor service, they don?t really want customers, they keep telling me to pay in at post office.
October 2024 by Lorraine Fuller
Good unsand thing chagrin bank very good staff
June 2024 by Manoj Singh
Great services, helpful staff , positive response..as compared Lloyd's bank.
Cheers ????
May 2024 by Alfie Baker
Not very welcoming. didn?t even take me to a private room to give me my money it was quite a lot of money not very good customer service
February 2024 by Jill Morrish
Fabulous assistance from Sue today at Halifax in Torquay. So warm, friendly & intelligent. Just lovely & such a relief to be helped by such a decent human being. Thank you you are a star.
February 2024 by John Bashford
Excellent I had a small problem which was dealt with very quicklyThank you
June 2023 by Esther White
Natasha helped me enormously with my mortgage,couldn?t have done it without her ??
December 2022 by martyn phillips
Was having trouble trying to set up an account for my 13yo, think he was called Rob, he was very helpful even took the time to help set up online banking
December 2022 by M Crooks
The Torquay Bank Manager is wonderful. A young guy who is super efficient and kind. All the staff are great.
February 2022 by B257 D
Really disappointed with the service at this branch. Got there two minutes before closing at 1pm and they wouldn't let us in, all we wanted to do was pay cash in. Thought ok, we can do that at the cash point right outside, but no one had bothered to refill the envelopes!! Closing at 1pm is ridiculous when your customers work full time 5.5 days per week. Next visit, wanted to add my partner onto an account to make it joint, we are both Halifax customers and already have one joint account. Got completely dismissed and told we would have to make an appointment. It would be a shame to see high street banks close down but when the service is this poor, it wouldn't be a surprise. They aren't exactly doing much to keep the customer happy.
November 2021 by Karol Morris
Have twice tried unsuccessfully to open an account here. You actually have to book an appointment for so.ethong as some as an instant access account. Gave up.
September 2021 by Amber
Had to leave them after 10 years of being a loyal customer. My account became subject to fraud and they sided with the fraudster. Had to find a new bank very quickly. Caused incessant hassle and stress. I don't recommend them. Loyal custom means nothing.
September 2020 by Chris Neads
Friendly staff, in and out no hassle. Showed me how to pay in my cheque using the express till. Easy
