March 2024 by Nadine
Had a small issue with my breaks that I wanted looked at. I was put off using this garage based on the reviews, however after calling every other garage in Tiverton I gave in and called these guys. Well I should have done that sooner. They managed to fit me in the next day, they made a minor adjustment reassured me that all was well, and they didn?t charge a penny! What more could I ask for. All the staff were polite, professional and efficient. I?ll definitely be going back there for all my motoring needs.
March 2024 by Andrew Hamilton
Helpful frendly staff
March 2024 by David Alsop
I cannot thank Georgia and the team at the Tiverton branch more. They were so friendly and helpful.I would definitely recommend this team. Well done guys (and doll)..
February 2024 by Emma Rees-Davies
Georgia in the Tiverton office has been amazing. Various issues with my car needed sorting and Georgia and the team were so helpful, friendly (even offered me an early morning coffee and breakfast!) and got the job done. I had to wait in the office and Georgia and the team made sure I was looked after and explained what had to be done to the car. Really helpful.Thank you Georgia for making the whole experience less painful!
February 2024 by Marcelle Standford
Ordered 4 tyres online. After they were fitted I noticed all the hub caps have been installed incorrectly, the worst one completely covered the valve so I couldn't check pressure. Had to drive all the way back to get them taken off and put correctly. Just had my MOT done, a couple weeks after the tyres were fitted and it failed because 2 tyres were fitted THE WRONG WAY which resulted in me paying the garage £72 for them to put them on the right way, balance and redo a valve.National tyres are complete cowboys. Seem to have no knowledge in what they are do. Complete shambles
February 2024 by Nick Baker
Slick and professional service even at 5pm on a Friday. Good job.
January 2024 by Mark Webber
Did what they said they would do
December 2023 by Phoenix Copywriting
Awful experience - they shouted at my elderly mother after they made a mistake and left her in tears. No apology was offered. She went elsewhere in the end as fixing the issue was too stressful and intimidating. What has happened to the Tiverton branch? Sadly our whole family will never be coming here again
November 2023 by Keith Chard-Maple
Best prices in the area and prompt service
October 2023 by Daniel Clayton
If there was a zero rating, I'd have given that! Shocking experience. Very poor service from Tiverton branch.I ordered 4 tyres online, and received confirmation of the order having been processed. The following day, I was called by a woman at the Tiverton depot, who advised I had to call the online team to order my tyres as they wouldn't speak to her. This seemed odd, as an online order is surely then automated. However, I did as requested, but trying to contact said team was impossible. The phone system was hopeless, and actually asked me the questionnaire about the call experience without even having spoken to anyone. Managed to try again and was put through to wrong team, who then reverted me back to the first queue. I called the branch the following day to be advised that the tyres had arrived there after all, so my appointment the next day was as planned. 8 minutes before the appointment for the tyre change, I was called to say they couldn't find my tyres - they weren't there. The guy said he wasn't normally at that branch but he couldn't speak to the woman who told me the tyres were there. Therefore we would need to reschedule. Arrived at the branch anyway, and cancelled order for a full refund. Waste of a 25 mile round trip. Bought from ATS instead, for same price, and no hassle. Won't be using National again. They blamed it all on Halfords taking them over!
September 2023 by Richard Windley
These guys fixed my puncture on Christmas Eve. Everywhere else either shut at lunchtime or wasn't open, but they stayed open till 4. They had people off sick and still managed to help me out when nobody else could. It simply means that next time they will be my first choice for tyres.Updated: Having visited again, 8 months later, I feel the need to update my review. First they fitted tyres to the back when it should have been the front, it took the involvement of the Regional Manager to get them to do anything, they never apologised and still would not accept they made a mistake and tried to make excuses even though the Regional Manager told them to sort the problem. Now that they have fitted the tyres that should have been fitted the tyre pressure sensor won't go off. Avoid at all costs. Eight months is obviously a long time in the tyre fitting sector, because this bunch have gone from 5 star to 1 star pretty quick.
September 2023 by Clement Fleuriot
Booked an appointment to have tyre changed after puncture. Was told they didn't have a tyre for my car in stock and tow truck had gone already, the only option they gave me was to book again in 3 days(???) and find a way back home in the meantime somehow.. Crossed the road to North Devon Tyres, those guys didn't have it in stock either but at least provided help and managed to call a contact in the area that had that tyre in stock and came to change it within 1h. Pretty big difference in customer service, if you're looking for people that are willing to help and genuinely care, look across the road.
August 2023 by Stephen Jolly
Absolutely terrible service, took my bmw to get 2 new tyres. They damaged the wheels refused to acknowledge they had done it. Proceeded to tell me to f off and chased my vehicle out of the car park trying to pick a fight. Since they have been taken over their service and attitude is disgusting. Shame because they were always very good. Avoid this garage at all costs!
August 2023 by Chris Adam
Polite and efficient service. Great that they work to appointments and stick to them. I had two new tyres on my car and my wife later had a slow puncture on her car. Both dealt with speedily and on time. I had previously used a different service in Tiverton and they fitted the wrong tyres. Will return to National Tyres.
August 2023 by Nicole Windley
Fitted back tyres when they were supposed to fit front tyres and still did the front wheel alignment, although this is doubtful given the way the car drives. Allowed car to be driven away with illegal front tyres.When contacted to complain they told said the front tyres were legal and showed no remorse and no intention to work to address the problem. Have no ability to pay for new front tyres now nor are they legal to drive. Disgusted.
