November 2023 by Richard Doble
The real test of a business is how they react when something goes wrong.I bought a streamer (second hand) from Audio Destination, fitted an upgraded power supply, negating any guarantee, and a few weeks afterwards, quite unpredictably, the usb output failed. Mike came up with a very fair solution involving an upgrade at half price, which I was happy to accept, and after a lot of work involving him and Caroline replacing a circuit board and sending the unit back to the USA, everything was sorted out to my complete satisfaction. Throughout this process they kept me fully informed and were unfailingly helpful and pleasant to deal with. They could not be more committed to their customers or to their business.It is very rare to find an audio dealer with a perfect overall 5* rating but in this case it is more than justified. Buy from them with complete confidence.
October 2023 by Jamie Beer
One of the best hifi shops I?ve ever visited.They made me feel very welcome and listened to all my needs.I didn?t purchase anything this time but I hope to in the near future.If you?re looking for a new piece of hifi definitely check out Audio Destination.Thanks guys for a great experience.
October 2023 by jon abson
Popped in whilst on holiday in Devon. Really friendly people, with an infectious enthusiasm for both music and HiFi.
September 2023 by m w
As a first time, online distance customer of Audio Destination I did a little research upfront. I was encouraged by what I read.So often online transactions lead to frustration and disappointment, but from first contact through to delivery Caroline and Mike were in touch to make sure I was updated and kept informed of the status of my order. I couldn't be happier with the sale offer and service provided.When all is said and done its these positive interactions with people (and their business) that matter and are encouraged by. When you find people that care and demonstrate that with clear, timely and honest communications you remember them.If I lived closer it would be an Audio Destination I would very much like to visit. When my next audio itch arrives it'll be Audio Destination where I first think of to see if they can help.Highest recommendation!?????
September 2023 by Mark Denyer
Mike and Caroline provide a very professional and stress free online hifi experience. There products are very well priced and they were always incredibly helpful and patient with my enquires. The whole process of buying some bel canto equipment was a delight and I highly recommend their services. Communication was excellent and very informative. Buy with complete confidence.
October 2022 by Matthew Foote
I would recommend Audio Destination for the very knowledgeable and friendly service you receive evert time from Mike and Caroline. Never rushed and every question (even the silly ones) answered.
May 2022 by John Larkin
I enjoyed a most excellent experience shopping with Audio Destination. Their communication is outstanding, keeping me constantly up to date with my order. They even shipped next day, Saturday delivery, going above and beyond what was expected. They even emailed me after I received it to make sure that it arrived in good condition and everything was okay. The used Charisma Audio MC2 cartridge, which they were selling on behalf of a customer, sounds glorious, thank you so much Mike and Caroline!
April 2022 by The Real AH
Great service from the team at Audio Destination for a couple of different purchases now. Recommended.
March 2022 by J P
Great customer service. Emails were responded with quickly. Item?s were dispatched and delivered quickly. Would definitely purchase from them again.
January 2022 by Phil Alderson
Great shop, just don't take a credit card with you.
January 2022 by Robin Carlisle
Very good service. Went out of their way to help me with a problematic delivery.
October 2021 by Raymond Hamilton
Great service, very pleased with purchase.
February 2021 by richard ingram
Absolutely fantastic. Perfect approach with advise and knowledge. Excellent brands without as many dealers do by stocking 3-5 of the obvious ones. Very warm and welcoming. Being new to the South West I'm very happy to have a dealer that can cover all my HiFi requirements. Thanks Mike & Caroline
February 2021 by Phil Shaw
Excellent communication. Wonderful friendly people. Nothing was too much trouble. When my phono stage remote control would not work. Sent an whole new phono stage. Just in case. Could not speak more highly of the service provided.
February 2021 by chris norman
Very helpful good communication and service would have no hesitation in recommending them
