February 2024 by SR S
Always a great service, prompt appointments and friendly and helpful staff. Thank you.
October 2023 by jim rock
very poor level of service from reception...long waits to get through sometimes 30 minutes plus....shocking.....employ more staff.Not been impressed by some of the interactions with gps in the practice,nurses have been very helpful.if you want a referral you wil be lucky.LOOKING TO CHANGE ASAP
October 2023 by Graham Ayre
Iong wait for phone call to be answered Made a appointment turned up to be told I did not have an appointment Had to speak with receptionist for my test results while cleaners mopping floor etc Not very professional
October 2023 by ryan thorne
Getting an appointment is nigh on impossible and they cannot sign financial verification form to prove your you even though they are authorised too
September 2023 by Dee Thornton
The biggest problem, aside from trying to get an appointment, is getting thru on the phone. Should have a telephone system which has 2 dedicated lines; 1 for apps, 1for queries on test results etc. The waiting time is crazy. !!
November 2022 by nettie B
Good consultation with Dr Emmanuel, very detailed and he listens carefully to what you are saying.
November 2022 by charlotte woollacott
Can?t even answer phone. 55 mins in a queue on hold about to answer phone and they cut me off. I have it all on video as so appalled. How on earth are you supposed to get through, constantly busy or engaged. No wonder hospitals are so busy. Need more reception staff!!!!!!!!
November 2022 by Andrew Collier
God help anyone who needs to contact the surgery by phone or 'e-consult'. The systems for communication are utterly unfit for purpose.
November 2021 by IRON MAGE
Always, always treated with care and respect. I think they all realise how important a smile is!
November 2021 by steve davies
What happened to my call back
November 2021 by keith vaughan
Great staff
November 2021 by Hayley Payne
Recently moved to SM and unfortunately we've had a lot of dealings with them since my husband became critically ill. We also have a 1 year old who has had various jabs etc. From my first contact with them, they were absolutely brilliant. I can't praise their communication, service and manner enough. One of the many reasons I'm so glad we're here. Thank you!
November 2021 by Susan Carter
Fast response from the receptionist and doctor after my recent eConsult. Always been really pleased with the care shown from everyone at the surgery.
November 2021 by Doris frances Sims
Very poor service l have been waiting on the phone to speak to someone for 32 minutes.Don?t phone them as they will keep you waiting for a long time.Helen
November 2021 by karin alm
very nice and helpful sorted out my covid vaccination when I had just arrived to the country. Thank you!
