April 2024 by Cath
Staff are lovely and caring but there just aren’t enough of them at busy times and they sometimes seem a bit disorganised.
February 2024 by Ted Coles
I have read quite a few of the negative reviews and im sure you all have your own stresses but i switched from crownhill boots due to the lack of staff and massive queues, since using this pharmacy they have been excellent with their help and waiting time has been a maximum if 3 people instead of 10 where i came from, you will need larger premises going forward. Well done all staff.
December 2023 by Michael Jenkin
Never been there, only made a telephone enquiry
November 2023 by EYH
Incredibly rude and unhelpful reception staff. FYI - your customers can hear you while you?re on the phone slagging them off. Please learn some compassion and go on a customer service course.
October 2023 by Rob H
This pharmacy is useless.The staff are incompetent. When you ask to collect a prescription they look at you as if you?re from another planet. ?Prescription? Huh? What?s this ?prescription? word that you speak of??.Then they?ll go to look for said prescription as if it?s nestled deep in the Amazonian jungle beneath a pile of rattlesnakes guarded by a three headed dog. When they finally emerge from ?the back? 15 minutes later, they?ll ask you again for your details, and then take another 10 minutes trying to locate it, as if actually no, it?s not in the Amazon, it must be buried with Tutankhamen.It seems something as so simple as finding a prescription requires a masters degree in quantum physics if you?re a member of the Well Pharmacy team. Honestly it?s so frustrating, every time we visit here it?s like it?s their first day on the job.Quite often they?ll lose prescriptions or won?t have made it up for you in advance. You?ll be waiting for flipping ages while they make it up. What just baffles me as mentioned is how they are so confused by such simple asks. They make Peter Griffin look like Albert Einstein!
September 2023 by elaine vanlint
Sadly I have to agree with most of the other reviews; this Pharmacy continues to go downhill. They have not opened on a Saturday since Dec 2022 and now it is becoming increasingly common to arrive and find them closed for periods of time, there is always a note on the door but that's too bad when you've just made the effort to get there! How about a text to all customers giving this info before it happens? They appear understaffed with no regular pharmacist.
May 2023 by Julie Armstrong
I've been phoning for 2 days now and they don't answer the phone.
January 2023 by Jai Ragwani
Visit regularly to pick up medication - unfortunately always a poor experience.Service is slow and staff are often rude and blame customers for mistakes they haven't caused. Most orders are no longer packed on site meaning medication can often take a long time to arrive (especially when they forget to tell you it's ready...)Was also referred to this pharmacy by 111 on one occasion - when visiting the pharmacy had no knowledge of the referral, despite showing proof that 111 had sent it through to them.
December 2022 by Lucy h
Greeted by an extremely rude woman at the desk, was laughed at when i asked to speak to someone about an illness. Felt uncomfortable, staff were rude to all other customers in the shop at the time aswell. Wish I could give 0 stars instead of 1. Don?t go there. Do not recommend.
November 2022 by Simon White
I cant put my finger on why this pharmacy is so poor. Either the staff just dont care or they lack support/training or the right levels of staffing. The staff are generally friendly and polite thoughThere always seems to be a wait for service and the shop is disorganised and littered with empty stock packaging or deliveries. Whilst waiting today I was shocked at the amount of dust on the shelves.This is my nearest pharmacy but its time to move on, a slightly longer journey should deliver better service.
August 2022 by Rosalee Smith
Absolutely fantastic.Lovely staff.Great service.
August 2022 by Linda Clifford
I have only ever experienced first class service from this pharmacy so much so their pharmacist saved me from having a stroke or heart attack ! I was picking up my stomach medication when she offered to take my blood pressure which was 210/120 . No matter what I?ve gone in for they give you their expert help saving the NHS wasted doctors appointments.
April 2022 by GSokolovaite
Every time when prescription is sent to Pharmacy from my GP, it takes one week to prepare medication which is a box of six tablets. They really take their time and do not think about customers.
November 2021 by Alexander Slastunov
Populated by racists and homophobes
October 2021 by Khim Jones
This is the most unhelpful pharmacy I have come across. The current staffs are not as efficient as the previous staffs. All they can offer you is "Sorry, that's not our problem". They had my prescription for over 10 days and when I rang them to check as my presciptions runs out the next day, I was told they haven't got my rpescriptions ready and it is not their problem if my presciptions runs out the next day!