March 2024 by Paul Wilby
Some members of staff need additional training.
January 2024 by max miles
I have been using tui since it was Thompson and always book in the store I ask for Michelle because she meets my every need for a holiday and I've never had a bad experience with tui in plymouth fantastic value and amazing experiences 5 star all the way
November 2023 by Jim Pilkington
My wife and I were delighted last year with TUIs Michelle in Plymouth.She is always very helpful and professional. So much so that we have booked 2 holidays for 2024 and for 2025!!So nice to have a human voice and friendly face in store and not negotiate the web when trying to book a holiday.Highly recommend this store.
November 2023 by Stu Gloyn
Ethan was excellent!!He was very knowledgeable and helped us chose and personalise the perfect holiday. We'll definitely ask for Ethan's help with our next trip.
November 2023 by Jen Moulden
Maia was fantastic at finding a holiday for us which included everything we asked for. There was no pressure to pay more than we wanted to spend and we weren?t rushed to make a decision. Very happy with our choice to go in-store and book rather than just book on-line and Maia matched the on-line discounted price as well!
November 2023 by Sue Campbell
Just booked our holiday at our Tui store in Plymouth city centre. All the staff are extremely welcoming. Had a cuppa as well. The lovely Cheniece did all our booking, and arranged everything for us. She?s very helpful and lovely and friendly as are all the staff in there. We had a giggle about some things which always makes you feel welcome. Thank you Cheniece. It was nice to meet you. X
November 2023 by Alex Wagstaff
Popped in with my family whilst visiting and spontaneously booked a trip with Maia. Maia was super helpful and efficient, she was able to give me amazing recommendations from her own trips. Highly recommend, can't wait to book more ! Thanks Maia :)
September 2023 by Oliver Jones
I had no problem booking the holiday I wanted and the issue I had on the app was overcome. Cheneice was very helpful and gave me extra information to aid my planning. Highly recommended.Written on behalf of Carolyn Jones
September 2023 by Michelle James
My first time booking a cruise and Hannah was simply amazing, very patient, kind and very and very knowledgeable. Brilliant service, anyone going on a cruise for the first time book an appointment with Hannah.
July 2023 by Marc War
We?ve been using TUI since 2019 when we lost are holiday when Thomas Cook went bust, and as a disabled wheelchair person it was worrying going to a new travel agent, but Livia put are mind to rest and pulled out all the stops and made sure there was no problems from Bristol Airport to the boarding with the amulift on the plane and also sorted out when we landed at are destination. Since then we?ve had 3 more holiday. We are now dealing with Hannah in the TUI Plymouth store, she is a wealth of knowledge and there is no rushing thing, she goes at your speed to make sure you have the holiday you want at the right price and now we are on the system it?s easy to cross reference thing from you previous holidays to you new holiday.We are off to Turkey in September ?23 and just booked Sharm for May/June ?24.If you are disable or wheelchair bound give TUI a go, I personally give the Plymouth Store 5* thanks guys.
July 2023 by jim rhodes
so after a long longgggg time in trying to get tui head office (by phone) and some instore fuss,,, Cheniece to the rescue the birthday bestie took on the role of sorting my issue outwithin 24 hours all sorted and another great holiday booked this lady does not mess and would have no issue in booking again with her at the least, the store does do a great job too as a teamthank you again cheniece the best are born on 9.6. thats all i can say !!!!!!!
July 2023 by Lisa Rook
We were due to go on USA cruise on 9th July but sadly due to circumstances TUI had to cancel this. We went into the shop at 9 am to see if we could get something else, having booked 2 weeks off work we didn't want to stay at home. We were helped by an amazing lady called Hannah. We were there for 2.5 hours whilst she tried to get the money swapped over and booking another cruise. Because we initially booked online it was a little harder. Anyway, conclusion, Hannah helped us to get a week away and did most of the paperwork there and then. We feel she went above and beyond. Thank you Hannah ?
July 2023 by Nick Cox
The service we received from Maia in the Plymouth branch was first class. She was a very helpful, knowledgeable and friendly person. She made the whole process understandable and pleasurable.
July 2023 by Guy Ashton
A really friendly and insightful interaction here today while booking our honeymoon. We were given some really great information and ideas without the feeling that we were being upsold or squeezed for extra. Couldn't have asked for more! Thank you so much.
June 2023 by Adam Philpott
To begin with me and my Mrs wanted a nice holiday and had no idea on what to go about doing it. We booked through TUI and had an appointment with Mallory. Her customer service skills are excellent she is very helpful and full of knowledge to help make your holiday perfect. She made our first holiday an amazing one!! We have recently been back into TUI and requested an appointment with Mallory to book our next holiday/honeymoon. Which is happening. ?. And after that holiday we will be going to rebook with Mallory again.Keep up the excellent work Mallory. ?