August 2025 by Richard \u0026 Debbie Prout
Zero customer service! Had to use this pharmacy 4 times in the last week. You have to queue for at least 20 mins before they even make up the script and then they tell you to queue again to ask for the items. Can they not call your name when it's ready??!!
Had to collect 6 items but they had only prepared 5 as 5 is the maximum on one script and they missed the 2nd script despite being told it was 6 items beforehand. Just so frustrating.
Very disorganised and under resourced.
Not good enough.
July 2025 by Mo Black
Staff are kind and helpful waiting time ? let's just say you lose the wil to live.
July 2025 by Sam L
Absolutely shocking service.
As many others have mentioned, the process here is incredibly inefficient. I queued for over 30 minutes, only to be told I?d have to wait another 30 minutes for my prescription, even though it had been sent over the day before. Then, once it was finally ready, I had to queue again for another half an hour just to collect it.
I?ve now switched pharmacies. I?ve never experienced delays like this elsewhere. This place is clearly very busy, so it?s baffling that they haven?t staffed appropriately or streamlined the process. Please take urgent steps to improve how this pharmacy is run.
April 2025 by Mark Reed
As others have said, queue for 20 mins, to be told that your prescription will be ready in half an hour. You can't go to the front of the queue to collect you have to queue again! I avoid at all costs and use Pharmacy2U, unless I need medication urgently.
February 2025 by Leba Daulako
Great service ?
February 2025 by Lorraine Ingram
Called to get advice about seeing a pharmacist about a rash on my face. Phonecall was answered fairly quickly and they were very helpful.
January 2025 by Wayne Pringle
Stunningly inefficient with well practiced passive aggressive customer service and worn out trope responses
December 2024 by sarah boardman
Just a pharmacy in a supermarket
December 2024 by Gavin Tuffin
Absolutely shocking ,queue for 30 minutes to be told your prescription will be ready to pick up in 30 minutes and then they expect you to queue for another half hour to collect it. Tesco should stick to selling groceries . Think the 30 minute wait thing is just a ploy to get you to spend money in the shop . AVOID AT ALL COSTS !!!
December 2024 by Haystax
Avoid at all costs. Slow and inefficient. They take ages to find prescriptions and the staff are prone to talk too much to customers with no regard for the endless queue. The Well Pharmacy in Southway is a model of how a good pharmacy should work.
August 2024 by angie leigh
Staff always give 100% any pharmacy busy staff give all they can albiet xtra staff would be a bonus pharmacists great at job
August 2024 by Steve Flack
Don't even deserve 1 star. Totally inadequate. Pharmacy needs to be closed or get someone to run it who knows what they are doing.
July 2024 by Tania Milburn
Thank you to Sharon for helping my American houseguest access some antibiotics. You went over and above and it was very much appreciated
July 2024 by Karen Holmes
The worst chemist ever. You usually spend 30 mins waiting. Then to find its not ready and will be another 30 mins and that you have to go to the back of the que.
The staff are not bothered that this means you will have spent well over an hour to try to get medication. Worst chemist in Plymouth.
June 2024 by Nicole
I wish I could give this pharmacy 0 stars. The pharmacists are completely incompetent to a degree that is extremely dangerous when dealing with medication. It needs closing down before someone dies because of it.
