February 2024 by Jake Gloster
Dealt with Alex great service from him, managed to get me booked in quickly and the carpet quality is excellent. Thank you Alex for everything.
February 2024 by Jon Heately
Carpeted two rooms using tapi in plymouth, high recommended..fast efficient service..
February 2024 by AL
Great choice and price matched another shop. Very happy
December 2023 by Adrian Jacques
10 out of 10 The service and communication was first class.Excellent fitting service too.
November 2023 by Sue Jones
Adrian provides a great service
November 2023 by GR GardenRetail
Have used Tapi for all the flooring throughout house apart from bedroom. Never had a problem until.. no one turned up to appointment so rescheduled no one turned up again. Phone service awful. So went to carpet right and 5 star service.
November 2023 by Callum Hockin
Awful service. No communication, constant chasing. Poor quality, man on the phone is rude and snarky and terrible at Customer service. Would never use tapi again in my life time.
August 2023 by Mike Craig
Really helpful staff and some great product.
August 2023 by Louise Roose
I am currently looking for new carpet for my living room and the staff at tapi plymouth were so welcoming and really helpful. Will definately return. Top marks!!
June 2023 by Karl villa
Purchased carpet last month. Fitting yesterday. Staff in store excellent and fitters were very helpful on day of fitting. 10/10
November 2022 by paul cooke
I wish there was a minus star here be cause Tapi in Plymouth don't deserve any. Shocking service and communication. Still an ongoing issue for 18 months. It seems that the overall manager of Plymouth isn't the best at communication.
July 2022 by Dan Stacey
Awful company to deal with.Wow , where to start ...Ordered a carpet from this store , first of all I gave the sales guy Dean the measurements of the space I needed carpet to which he ordered to much which obviously cost more money.He told me the carpet would take 3 weeks to arrive which I accepted at the time.3 days later I changed my mind as I consulted an independent carpet fitted who said he could get me the same quality carpet in a couple days and fit it for cheaper than what I paid for the carpet alone at Tapi .So I went back to the store and asked for a refund as thier is a 14 day cooling off and refund policy as with most big companies.The sales guys in store made a big fuss saying the carpet is in store and has already been cut which was odd as they said it would take 3 weeks not 3 days and they hadn't informed me the carpet had arrived . I wanted to proceed with the refund thinking it shouldn't be a problem, they said they would consult head office and get back to me . The manager rang me later on that day stating that they can do the refund though they are taking 25% of the money I paid them for cancelling the order. They didn't explain this to me when I ordered the carpet . So I'm warning you all now . First of all would advise you to avoid dealing with Tapi carpets as they are evidently very dodgy and secondly as I found out the hard way they are very expensive and would strongly advise consulting an independent carpet fitter which I should have first as they can source your carpet straight from the factory at a much cheaper price . In my whole life I have never dealt with such a careless unprofessional company. And will be happy consulting trading standards concerning thier actions.
July 2022 by Dan 2020
A disappointing and frustrating experience from start to finish. Ordered 50m2 of flooring in May with a 4 week delivery estimate and we finally received the goods in October! Staff in store were either unhelpful or uninformed and those further up the Tapi chain simply didn?t care. Safe to say we regret ever walking into the store.
July 2022 by Suzy Thorne
Unhelpful staffWhen I asked about a make of carpet, they said they had never heard of it. All they could tell me their carpets are made in Belgium and would take 3 weeks to come and then couple weeks after that to fit. I went to an independent carpet shop practically next day delivery and British made. Also fitted within the week. No brainer
July 2021 by Andy Stevens
Very professional well presented store
