August 2023 by GR GardenRetail
Absolutely first class service so polite and helpful and easy to get along with, have used them twice now and won?t hesitate to use them again. Well done Tapi a business that ticks all the boxes
August 2022 by John Sweet
FANTASTIC SERVICE,PURCHASED A CARPET FROM THIS STORE,HAD A PROBLEM AFTER 4 MONTHS,JENNY WAS ABSOLUTELY FANTASTIC AND ORGANISED A NEW CARPET AND DAMIEN FITTED THE CARPET WHICH IS FAULTLESS.THANK YOU.
August 2022 by Leah Dawkins
Absolutely vile customer service.
Where do I start?
Sold us faulty laminate (even their own fitters told us it?s happened on several occasion and the laminate we?d been sold is no good) so had to wait for 2 weeks with hard concrete flooring with a toddler. No sympathy from the Plymouth store manager.
Over charged us for underlay as they ordered carpet underlay instead of laminate underlay made us pay for it again on the day of fitting saying it?s our fault we never said we wanted it and I?ve been arguing with the Plymouth team for weeks trying to get it sorted. Finally they admit we have overpaid after trying to fob us off on multiple occasions and have refunded us nearly £300 but no apology. Good job I?m persistent otherwise we?d be that much out of pocket!
Their own fitters had nothing nice to say about them.
Overall shocking service and experience, spent a lot of money with this company and was really looking forward to having it all done.. never again! We thought we would be treated better by what is supposed to be a big reputable company but would have been better off supporting a small local business. We are happy with our flooring now it?s been sorted but your company is being seriously let down by the staff and their lack of customer service. I would never recommend your company to anyone.
August 2022 by Janet Yabsley
A Yr ago this shop was so fantastic and they couldn't do enough so was shocked at how bad the customer service had become was so bad I walked out and went to carpet right and ordered my carpet from a very friendly shop assistant I raved about tapi carpets but shops are only as good as their staff
