August 2025 by Julie South
Sadly.not enough staff and with all the outer city branches closing the girls on the tills are under extra pressure to deal with long queues, as a customer I can appreciate it's not the tellers fault but Santander need to step up their fame and improve waiting times to the pressure of both customers and staff. Once you get to the teller they are fantastic and nothing is too much trouble, so we'll done to them for coping
March 2025 by Madeline Sexton
I want to speak to a human Not a recording .
November 2024 by jala fars
not happy. fraud team stole my money and are doing ?surprise? blocks.
July 2024 by Leah Russell
Would be helpful if you could remove this as the branch is now longer open and wasted my time driving there today
February 2024 by Sophie
staff are nice enough if you can actuaply get to them! Opening times are useless, i dont even work a 9-5 but i struggle to get a time when they're open! Their atms never work either - one just ate a 20 pound note from me and I cant even contact anyone for help because its a saturday! ridiculous.
February 2024 by Marshall 3012
The staff were very friendly, I was asked by a few members of staff if I could be helped and they saw to what I needed straight away. A very friendly lady dealt with my issue one to one and overall it was a nice and easy experience. Im very happy with all services that were provided to me today
January 2024 by Karl ?Tay Tay and beekey? Taylor
Was ok and freindly.could with credit rateing going up for people who struggle to get a visa .
October 2023 by Barry Tyrrell
Not open long enough some people work and they shut at 15.00 OK for holiday makers and pensioners not for the workers
September 2023 by Thenegative Shape
pointless opening times. two hours/day is all it takes. 7-8am and 6-7pm. take the rest of the day off!everyone who needs a bank is working between 9.30 and 3pm.
June 2023 by Joshie
Whilst the staff may be friendly enough the opening times are completely useless. Barclays are open later. It is as though they are actively discouraging people to bank in person here. Business banking app looks and behaves like it was made in 2010 and no integration between business and personal banking apps.
May 2023 by Tony Harrison
Fantastic service from Jo today. Helped my mother and me whilst applying for a product. ??
May 2023 by Geoffrey Tucker
No seats at the tills so people that's got standing problem or elderly people are
April 2023 by Simon Pearce
Really helpful and friendly staff
March 2023 by Karl Taylor (Tay Tay and beekey)
Was ok and freindly.could with credit rateing going up for people who struggle to get a visa .
November 2022 by lí hughes
I was having trouble applying for a student account online and verifying my documents, so I went to this branch to set up the account in person.The member of staff serving me didn?t seem to be house trained, never mind customer service trained. She was an older woman with a very impatient tone who wouldn?t listen when I told her I was having trouble applying online. She told me to sit down at one of the computers and go through the online application process, and I again explained that I had gone through this process, but I couldn?t get my documents verified through the automated system, and she simply demanded I fill out the form in front of her, while she barked the questions at me.If I needed to reference one of my documents for information for the form, she would just repeat the question over and over until I asked her to give me a moment, giving lots of groans and sighs. At one point she started to continuously GROWL at me lowly like a dog while I looked for a pdf of a letter I needed on my phone. I am still in disbelief.After the online application form was filled out (again), she told me to go home and scan and send off my documents, not even looking at the documents I had brought in to be verified manually. I once again told her I was having trouble with verifying my documents online and she told me that I just needed to try again and sent me off. This experience has left me angry, confused and frustrated. Terrible first experience with any Santander staff.
