January 2024 by Marion Brant
Helpful staff , any questions they answer for you.
December 2023 by Ellen Adam
Friendly, helpful staff and a fantastic selection of products
December 2023 by G R
The worse pets at home I've visited the person who keeps the fish is the most unhelpful person I've met dropped fish everywhere useless.
December 2023 by Christina Condon
Clean and tidy shop. Very good range of all animals needs.
December 2023 by Shaun Lewis
A great place to get a huge amount of things for any kind of pet, spacious, clean, tidy, well laid out and easy to find what you're looking for, staff are very friendly and helpful and easy to get to.
December 2023 by Josephine Beacham
Got charged for a blanket by mistake but rang them and will get the refund Monday so I?d say good service ( providing I get my cash back Monday )
November 2023 by Alex M
several issues with both frozen food and live insect purchases, inclusive of being sold rat pups as small weaner rats, and being sold boxes of dead insects as live feed insects,, when challenged about these issues the immediate response was to claim no knowledge of any issues, despite evidence being produced( undersize frozen rats, box of dead crickets ) then was told I had put the undersize rat in the bag despite it being the only rodent in my house / that I had somehow killed the entire box of crickets in less than two minutes of leaving the store,, no attempt was made to make it right therefore will NOT be purchasing reptile supplies here again and would advise others to not buy supplies here for any of the more adventurous areas of pet/animal care,
November 2023 by Tracy Walton
I took my dog down to see if someone could check her, as she has just come out of her first season but one of her nipples looked different to the rest, this concerned me. They wouldn't even take a quick look to see if she needed further checks, just told me " i needed to register, then a 3 week wait minimum, try Robrough as they arnt as busy" so much for we care for your pet as much as you do, they couldn't care less. Used to use them for lots of things, not anymore.
October 2023 by Ana-Maria Chiperi
The experience in the store is not that excellent as all the time they do not have all you need and most of the time they send you to buy online shop witch is a little bit expensive and to come in 24 h it will cost you extra.Otherwise the staff are polite,but they have to fill there empty spaces.
October 2023 by zara towers
Great customer service and store anything and everything for your furbabys
September 2023 by Pete and Lois Tri
I use Pets at Home where I live in Middlesbrough and the store is excellent, but while in Cornwall we needed some flea treatment for our dog. We stood at the counter for about 5 minutes and nobody came, so we went and asked someone for assistance and they said they would get someone to help. Another 10 minutes went past and a queue of people formed for the same thing and one of them said this happens every time they are in. Long story short, the service is terrible. There isn?t enough staff and they don?t seem to care. I?m a share holder in this company so I want it to do well. So if someone that can do something about this is reading this, please do?
September 2023 by Nicky Ellis
Plenty of good options for your pets including your fish and staff are helpful
September 2023 by Paddy Archibald
Absoulte great shop have everything you need i took my boy winston to have his nail clipped very fast professional and great would highly reconmend
August 2023 by Charlie
I use my local store for my tropical tank , they have everything you need and if not can the staff can usually order it in for you.
August 2023 by Chris Wright
The staff here make the store great, they are fantastic and very friendly. The stock on the other hand is lacking compared to other stores and online options, it makes the store feel very outdated.
