Outdoor Clothing And Equipment Shops in Plymouth, Devon

“Recently went to the Millets store in Plymouth to get some outdoor equipments. The store has a good selection of items and the staff are brilliant. Hayley and Kitty helped us choose the items giving us pros and cons and recommendations. The jacket we were going to buy had a small damage and Kitty went in to the store and found us new ones from two different colours. This really touched us. The customer service we got was top notch which really uplifted our overall experience in the store. Keep up the good work!”

“Trespass is unfortunately selling off their stock which means that they have some excellent bargains but not in all of the required sizes but certainly worth a look.”

“Using this as a writing exercise ?Quiet times are certainly not 5-6pm. I've been stuck queuing when I've been in recently. It's a bit weird walking into a store that isn't actually closing down but says so. 3 days in October. Refurb starts in September. I think the store must have seen plans. Many people love camping hey. There's some awesome tents in the there. Mini mansions. There's a camo section. I bought a couple random things including a table that goes in the ground. For £6. I think that was my fav.They offer excellent membership benefit slashing the prices of a lot of core camping outdoors equipment. Just for being signed up to their card. Which they charge I think a fiver on your first purchase.I bought a bumbag for Boomtown but I ended up forgetting it. It was meant to have a hydration pack and I'd had some difficulties buying it. It was in a section of the store with no real money tags.I think they charged me £56 and it was a Camelback. And they're known to include their rather technical water bladders. These were specific size for the pack.They looked up the code. From the website. I went on the website later and saw it with bladders.So I was back with the unused still with tags just not in a plastic bag. Receipt ready.Waited. There were the usual issues with a person with young children balanced stopping the cart from crashing into her and next person's ankles quite spectacularly while having the items scanned. The alarm went off when she tried to leave and that was just one of the issues.Micromanagement. Pure and simple. They have one person one Manager to sign off on all returns that day. Has to see them with his own eyeballs and make judgement if yes or no. So archaic. Even if they have the key. Of which apparently there was two.The person helping me. We talked for a bit while waiting for MANager. I listened. Tried to understand. It was just bizarre how she wasn't allowed to use her judgement. To speed up the process. And having to ask this MANager.The MANager took about perhaps 20-25 minutes I think. It felt like that length of time.I suffer with anxiety in these and many social situations. I'm a chronic overthinker. And being stuck in spaces is a particular issue that causes anxiety. I find myself stuck at home a lot. I was signed off for a month and have just returned. Just. Volunteered for Mental Health Charity during.At one point I was like seriously I could just stand to the side while others get helped. But she didn't wanna do that. She said then I'd be stuck waiting.The Manager walked quickly ish through the store and looked stressed and distressed. It was all a bit of a show really. Everyone watching. He was getting followed quite closely by a customer and it was hard to tell who was Manager. In front of everyone he started working his way methodically up the line.I was needing a sit down at this point but there was nowhere to sit so I just had to stand and fidget.And then my helper spoke up and said I'd been waiting for ages. He didn't even look up when he came down. She had to really ask him. Maybe he heard someone say Small Man and that had ticked him off. I resolve to listen to the message rather than different tone. And I reciprocated. It made me laugh a bit to be honest. I think he was really angry.I was a bit anxious now. Like I had been there a time I needed persevere.And the person helping me, I think we were helping 1 another.When she pointed out I had been here a time longer than the person he was now attending. It was torture to be honest. It wasn't fair. And I was a bit kinda stunned really. I wasn't out for this interaction I was out to run an errand but I know what it's like to work in retail and to feel like you aren't heard. So I listened. Mistreatment of everyone.Me and the person who helped me, we got through it together. And that's why I still give a 4*. Because you spoke to me grounded and a fellow human being through it.Thank you. I hope things do get better ?”