October 2023 by David Bateman
Extremely professional consultation. I was given a comprehensive account of all procedures and which would be best for me. What was very reassuring was that I was advised to wait 3-4 years for my corrective surgery, as it was not in my interest to undergo it at the moment. A wonderful endorsement for the entire profession. Thank you for your help, assistance and guidance.
September 2023 by Mrcarfan9000
I had laser eye surgery with Optical Express in September 2023 and they were amazing throughout the whole process! All the staff are really friendly and helpful and put my mind at total ease from start to finish, and even now only a day after surgery I have noticed a complete improvement of my eyesight and it has already been worth it! I?ve always felt in safe hands since my initial inquiry and always have felt I have all the information I need and felt confident in asking any questions I had throughout!
August 2023 by Steph Maxwell
Abysmal customer service from optical express. They claim to call you back to book within 48hours( apparently you can?t pre-book ?) but no one calls back. Then if you ring back they say they have no appointments- work that one out
May 2023 by Gary Whatmore
I would just like to thank Sarah and the team for an all round first class service, they delivered a very friendly and informative introduction to all aspects of the procedure and services optical express provides.
February 2023 by Linda Higgs
I visited optical express for an assessment yesterday and cannot praise the team enough. Everybody was so friendly and put me at my ease. A special thanks to Claire who is so attentive and knowledgeable she made me feel as though I was in good hands
December 2022 by V Tino
Attended my consultation appointment with optical express Plymouth branch and my experience couldn't go any better. I was welcomed and made feel at ease from the get go. After my experience, I strongly recommend it for anyone looking for eye care. Big thank you to Sam and Paul who conducted my consultation and all the team.
December 2022 by Rebekah Burgess
Visited for my free consultation and had my initial assessment with Sarah. I was a bit nervous before hand, not knowing what too expect but Sarah naturally put me immediately at ease. Every step was communicated too the highest standard. Brilliant customer service.
November 2022 by Ed Jesty
Very friendly and professional,with all steps explained clearly. My vision is now much better than it was even with my glasses on. 100%would recommend.
November 2022 by Josh Evans
Amazing service from everyone involved! Was made to feel very comfortable, with all the finer details of the procedures explained thoroughly
October 2022 by Tammy Mordue
I visited the Plymouth branch of Optical Express to see if I qualified for eye surgery to correct my short sightedness.All the tests were carried out, painlessly, professionally and with ease and the results were explained in depth.They put the customers interest first and actually advised me that the operation wouldn?t get the results I was hoping for and therefore we decided not to go ahead. I really appreciated their honesty.
October 2022 by Andrew Adamson
Excellent service and really helpful and friendly staff who take you through all the tests. Would highly recommend a consultation, I couldn?t have any type of surgery in the end as my eye sight was too good at the moment.But that was all explained really well and then I have a full report emailed to me of all the results. Brilliant!!
October 2022 by Matt Greaves
Fantastic service. I knew nothing about laser eye surgery and wanted to find out more. Very knowledgable and explained all the options really clearly so i could make an informed decision without any pressure. Really friendly staff. Would definitely recommend
August 2022 by Russ Keith
As a very very very nervous customer with many concerns all the staff at Plymouth talked me through the whole process and I will definitely be having lens replacements soon.
August 2022 by Philip Bray
Brilliant staff, thorough examination, everything explained in detail and honestly,no pressure to decide on treatment,time to consider much appreciated.
July 2022 by Lucas Banks (Banx.music)
Sam is amazing! She guided me through the whole process, making it as easy as 1,2,3. Give that wonderful woman a pay rise. Also, I was very impressed with how thorough the Optical Express team were. Ive never felt so at ease about having a procedure and that's down to how professional, astute and compassionate the whole OE team are. Highly Recommended.
