August 2025 by Alison Purdue
Visited the store today and was served by Jess.
I wanted to upgrade 2 handsets and can only rate her service and help as really good.
She was very thorough and patient in explaining the details and ensuring that I was totally happy.
Jess is a real asset to the store.
August 2025 by Lisa
Thought it was a positive visit .the lady can't remember her name but had green black hair was so helpful or so I thought.
Went in to upgrade no problem paid off my bill paid £10 upfront, she said phone was in stock be delivered within 2weeks ok not ideal but could cope with that .When it's then not here I get in touch with 02 only to say it was out of stock and now have to wait for up to another 4 weeks.They preceded to say it wasn't in stock when I ordered so thank you Plymouth 02 for nothing I would have picked another phone if I knew the truth
August 2025 by Rachel Thompson
The people who worked here are lovely.
Very helpful and in no way do they patronise you like some other phone shops
July 2025 by lizeta fellows
Shocking service
June 2025 by Tony Finch
Brilliant to deal for a s25 and both my free gift now arrived .believe I delt with the manager. Fast and efficient
May 2025 by Julie Smith
Well ? what can we say ? absolute star ? Jess is in this shop ? very patient with her first dinosaur yesterday ie husband and both of us today . Hope store appreciate the person they have . Many thanks ?
April 2025 by Zeljko Stjepan Krizanac
Shop in the Drake circus offers customer service and support to O² customers. Staff are nice and knowledgeable.
April 2025 by Emma Giles
We visited the store today to resolve an issue we had with my partners account which couldn?t be sorted by the phone. We spoke to Larry who was very reassuring and extremely helpful. He guided us through the process of sorting the issue and signposted us to further help should we need it. Thank you very much to Larry for helping us out today!
December 2024 by Ganacus
Went in here just after 9am before it became busy, only 1 tech guy working in there, so i was lucky that he was seeing to a customer and i was next. I was told that it would be about a half a hour wait. Matthew sorted out my logging problem in about 10 minutes, thanks Matthew.
December 2024 by Nick Berry
Worst experience I've ever had.....unhelpful, don't listen to phone problems....Avoid
November 2024 by Ann Watt
made a virtual appointment in shop, told would be about 1 hour, returned, was told to wait, waited 15 minutes, then told someone else was first, they would approx 30 mins, husband said this was not on, wasting our time, asked to speak to the manager, he said he was the manager, so husband said you are not doing a good job of managing, he said well theres the door!! i told him not to speak to me like that, he threatened to call security so we left, most unprofessional, 4 staff only one appeared to be qualified to do anything, the rest were just sitting!! phoned 02 to make a complaint!!
October 2024 by baby sadi
I really was troubled by the delay in my order of the watch which I was expecting in 3 weeks and even by calling i asked the customer care executive who is even unhelpful to understand what's happened to my delivery of the watch.
It is really disappointing and frustrating to see despite out being delay they themselves not aware that why it's delay and asking the customer whether they got the tracking order or no.
I have never got such experience in my past with any other network provider as I got from o2 which is ever worst of all the experiences.
August 2024 by musa sadiqi
Bought a contact on the 30th, and wanted to move my pay as you go number of 8 years to the new SIM. Was promised it would be done within 24hrs, it's been 2 weeks, and despites constant calls and guarantees, a different number was changed and the number I had, was deactivated. They still can't seem to solve the issue. Never have I spoken or worked with a more incompetent team and organisation.
August 2024 by Dan Morris
I brought a phone online and chose to click and collect at this selected store. I had to wait 50 minutes for an appointment just so they could spend 30 seconds giving me my device.
The staff here are very friendly and polite, but they should express on the website that an appointment is needed for click and collect.
July 2024 by Martin Jones
No one interested in helping, and never answer the phone how ironic for a phone shop !!
