January 2024 by katharine8054
Went into the Plymouth branch today with an old Portman Building Society passbook from 2004 and needed to change my name and address. Nathan, the Branch Manager couldn?t have been more helpful even though it was just for a tenner. My late mum always used, and loved Nationwide and tbf when she passed away her local branch were super helpful when I was dealing with her accounts. High five guys - thank you.
December 2023 by Robbo
I would like to say that I was served today by a gentleman who was friendly, respectful and highly knowledgeable about the investment products we were interested in. His name was Kai, so shocked to receive such good, friendly service. He is a credit to your business. Thanks Rob
November 2023 by ALISON HOUSE
The open face lie of their new TV add !!! My branch has already closed, shame on you nationwide
October 2023 by Jackie Jennings
Friendly and helpful staff, efficient and knowledgeable, happy to bank here.
August 2023 by Adam P
First time using the branch in general . Started off by using the outer ATMs to deposit cash + cheque, the ATM is self was difficult to read near impossible to make the correct actions, also confusing to understand. I wasn't aware of the process for deposits, so incorrectly entered an amount thinking it would let me confirm it again or it would check the cheque or cash there and then, but instead it spits a envelope out at you and tells you to deposit it inside and drop it back via the ATM, again the ATM was difficult to read so I wasn't aware you had to put both cash + cheque together.Branch staff lovely and helpful, there was a little queue Infront of me, but one of the staff saw me in the back of the queue, came out and asked the other customers if she could help and then came straight to me and explained the next steps for the deposit. Really helpful and it's appreciated for your quick service.2 days later, the correct deposit amounts are showing in my bank, again thank you for assisting me with the issue.Great experience in branch, One thing I dislike about nationwide in general is you can't pay cheques in online or at the post office. (Would save the planet, with unnecessary journeys!)
May 2023 by paul roberts
Why is plymouth branch so unfriendly ?Called in to get cash with small dog on a lead but with No politeness just told dogs not allowed !!! Why not ????The way staff talk to customers is really poor and with no respect....they seem to forget that they are there for customers
November 2022 by Sandra Gilbert
Long queues
October 2022 by Janet Borbon
Only 3 counter staff and a long queue
October 2022 by Graham Brinn
Delivery of computer parts
August 2022 by Darren Sedgwick
Excellent Branch, excellent customer service with very friendly helpful staff who are only too happy to help with any queries that you might have.
November 2021 by John Gardner
Excellent service all the time. Delt with pandemic rules professionally made sure all customers was helped quickly and safely. At peak times help customers complete transactions quickly. Always friendly staff. Brilliant service
July 2021 by Thomas Shipp
Helpful, efficient, patient, friendly.
September 2020 by Sam Kurdi
Very low reception friendlinessI went there asking for the appointment the lady was shouting talking to me that everyone around could hear her, the reception should be confidential quiet easy friendly person not a loud person that everyone can hear ur privacyI will never. Go there again
July 2020 by S K
Very low reception friendlinessI went there asking for the appointment the lady was shouting talking to me that everyone around could hear her, the reception should be confidential quiet easy friendly person not a loud person that everyone can hear ur privacyI will never. Go there again
July 2020 by Susan Rogers
Thank you to the very, kind and helpful staff in Nationwide this morning. You made our experience stress free. My husband is in a wheelchair and it was not an issue. Thank you
