November 2023 by Robert Johns
Absolutely shocking , been an NHS patient for 30 years . Since BUPA took over the service is atrocious if you can get an appointment at all .
April 2023 by Matt Rayment
Now have only 2 locum dentists and don't do checkups. Practice has declined hugely since BUPA took over
July 2022 by Dave Merrin
My daughter is now 5 years old and they have managed to fit her in for a check up once. I have not had one for nearly 3 years, booked one in for September back in April, which they have now cancelled, how are they already cancelling appointments for 2 months time.
April 2022 by Kkathryn KNDL
Never can get through to actually make an appointment. When I have got through on the rare occasion I get told the dentist is not there or off poorly.
September 2021 by Michael Taylor
The dentists are fine and the venue itself is clean and tidy. However, the receptionist (Theresa) clearly hates her job. She talks to customers as if they are an inconvenience and rolls her eyes after getting off the phone to them. My 81 year old mother forgot her mask when she came for an appointment a few weeks ago during the heatwave. Any other place would have offered her a free disposable mask. Not her. She made my mother stand outside in the boiling hot sun for 20 minutes. She should not be in a customer facing role in my opinion.
January 2021 by Carole Ann
Just had a filling at Bupa,Milehouse.What amazing treatment,after not needing treatment for over 20 years( I've still attended all check ups) I was really worried.I needn't have been worried my dentist was so lovely ,as was the nurse.Its always a pleasure to visit the surgery,the staff are always friendly and my whole family have always been treated so well.Thank you,Bupa Dental care ,Milehouse.
April 2020 by helen gotheridge
Good quality NHS dentistry, caring staff and a friendly atmosphere. Lots of changes since becoming Bupa but still a lovely practice.
December 2019 by Louis Dyer
I've been going here for about 20 years. They failed to schedule in my last two appointments even after chasing them up about it and as a result I am no longer on their patient list.
November 2019 by David Turner
Great place been coming for years Teresa the receptionist is friendly and helpful itâ??s a shame some customers speak to the staff in a rude manner
October 2019 by Jayne Jarvis
Lacks customer service. Disorganised. Cancel appointment with me by text. Never see the same dentist. No continuity. Had a query about over charging. Asked practice manager to sort. She did, but never spoke to me or acknowledged me!! Head office need to retrain their staff. Poor service.
October 2019 by Kelly Barnard
How this practice is still open with receptionists that are so unbelievably rude I will never know. The customer service is absolutely horrendous. The dentists are great but the receptionists are giving Bupa a bad name.
April 2019 by davida italiano
i have an appoitment with dentist, but i have to wait for 40 minutes to see the dentist, then 3 minutes the job is done. it is waste of my time and life. since Bupa bought the clinic, we have to pay the extra to do the cleaning for the teeth. not like before, the dentist do some cleaning after the normal checking. Bupa has to make more money
I'm not a lover of dentist but I think mine is lovely. She listens also gently never been a problem. I've been going there for years
