January 2024 by Familyguyo5
Yes it was a busy Thursday lunchtime but even so employ staff to cover cleaning the tables. Each table was dirty. My wife said let's have a change,so my first will be my last.
December 2023 by triciamM5698DU
Tiny portions, microwave to death, sausage's are the cheapest and worse I ever tasted ?????!!!!
October 2023 by Alan K
A most terrible experience. We queued for 20 minutes. When we got to the counter at 12:50 pm , I ordered our meal which was two breakfast wraps ( a quick meal to heat) and coffee. We were only then advised that it would be half an hour wait. So accepted this despite the fact there was no warning of this during the queuing. So we got our coffee and struggled to find a seat which turned out to be fairly uncomfortable because of the sun coming through the windows. We drank our coffee and waited past the 1/2 hour. We continued to wait. 40 minutes past. As you can imagine we were now getting irritated, and especially so because people who had been behind us in the queue, were being served with such meals as fish and chips etc. We were now considered a complaint and refund, as we're other people around us. A further 20 minutes went by when I got up and complained to someone who looked like a supervisor. She said she would check. Didn't return for 10 minutes. Then she appeared with our meal and others. No apology given. The restaurant was a shambles and had no strategy to limit orders relative to its abilities. This should have been done at the counter. People couldn't even find seats to eat their meals and cleaning was rare and random. So not sure if we will be eating here again, after this really bad experience. They have completely forgotten their organisation during COVID.
October 2023 by Kitty Pink
always good quality and worth the money each seasonal range is amazing
October 2023 by rhian24
Great food, quick service, fish and chips freshly cooked, hot and a decent portion, the only thing which would have improved it would have been mushy peas instead of petit pois.
September 2023 by rob g
This is for the ground floor supermarket not the cafe. Have always enjoyed M&S sandwiches , but my favourite prawn mayo is now £ 4.25 possibly more. Wont be buying theirs much at all now. You can make this for £ 0.50 p. at home just as good
July 2023 by James Warwick
A nice little coffee shop in the mall, ideal for the morning break during your shopping expedition.
April 2023 by Michael A
I honestly think that M & S foods are the Very Best and everything is so very fresh and an amazing Choice, I also like their wines
January 2023 by O6842DUjuliah
Went on Saturday.. waited 25 minutes for the tdrink to be served and half an hour for the food which was cold and the not what was ordered.
December 2022 by Linda L
Freezing cold AGAIN in the cafe. People sat with coats on. Air con blasting out cold air. I have come to the conclusion that shops/cafes/shops these days are NOT about the customers comfort but the employees. Blaring music and air con is to keep them awake. As a customer I think its unacceptable.
December 2022 by Jolenewallis
Very slow. Other M&S cafes are much faster. 40 minute from joining the queue to receiving my order. 15 minutes in the queue to order 25 mins waiting for my order to come to the table. Every table had old trays on them. People eating with everyone else?s left overs around them. The staff behind the counter were very polite but the clearing staff need to be faster.
August 2022 by Lynniechinney
Visited last week whilst shopping to fed the grandchildren, just wanted a quick snack before swim on the Hoe. Lady who took our order was lovely, cheerful & polite, but?..she didn?t mention the 40 minute wait for our toasted sandwich to be heated!!
April 2022 by Mark B
This review is for the cafe outside the entrance on the ground floor of the shopping centre. We got there just as they had cleared the chiller but staff were lovely, we had just travelled over 3 hours on a train with NO buffet service so were parched and hungry. I wanted to write this review because the two staff members , one male and one female were so nice. This was about 4.35pm on 30/3/22. They really set the tone for our stay in Plymouth and are great ambassadors for M & S. Coffee and cake was good too.
March 2022 by Joanne Giannasi
was lovely but if you have a pot of tea ,the milk jug to small as had to ask twice, for more milk depending how you like your tea xx
February 2022 by emmapH6298LR
I visited the M&S cafe this week after a few hours shopping. I had my 2 month old with me who woke up wanting a feed as I joined the queue. As I desperately tried to make a bottle in the queue, a lovely member of staff came over and told me to find a seat and she would get me my lunch so I could feed Baby. It really helped a new Mum to feel better about an already testing situation and meant both Mum and Baby got fed and watered in good time. Thanks so much Lesley for saving the day and your care.
