July 2023 by James Warwick
A nice little coffee shop in the mall, ideal for the morning break during your shopping expedition.
April 2023 by Michael A
I honestly think that M & S foods are the Very Best and everything is so very fresh and an amazing Choice, I also like their wines
January 2023 by O6842DUjuliah
Went on Saturday.. waited 25 minutes for the tdrink to be served and half an hour for the food which was cold and the not what was ordered.
December 2022 by Linda L
Freezing cold AGAIN in the cafe. People sat with coats on. Air con blasting out cold air. I have come to the conclusion that shops/cafes/shops these days are NOT about the customers comfort but the employees. Blaring music and air con is to keep them awake. As a customer I think its unacceptable.
December 2022 by Jolenewallis
Very slow. Other M&S cafes are much faster. 40 minute from joining the queue to receiving my order. 15 minutes in the queue to order 25 mins waiting for my order to come to the table. Every table had old trays on them. People eating with everyone else?s left overs around them. The staff behind the counter were very polite but the clearing staff need to be faster.
August 2022 by Lynniechinney
Visited last week whilst shopping to fed the grandchildren, just wanted a quick snack before swim on the Hoe. Lady who took our order was lovely, cheerful & polite, but?..she didn?t mention the 40 minute wait for our toasted sandwich to be heated!!
April 2022 by Mark B
This review is for the cafe outside the entrance on the ground floor of the shopping centre. We got there just as they had cleared the chiller but staff were lovely, we had just travelled over 3 hours on a train with NO buffet service so were parched and hungry. I wanted to write this review because the two staff members , one male and one female were so nice. This was about 4.35pm on 30/3/22. They really set the tone for our stay in Plymouth and are great ambassadors for M & S. Coffee and cake was good too.
March 2022 by Joanne Giannasi
was lovely but if you have a pot of tea ,the milk jug to small as had to ask twice, for more milk depending how you like your tea xx
February 2022 by emmapH6298LR
I visited the M&S cafe this week after a few hours shopping. I had my 2 month old with me who woke up wanting a feed as I joined the queue. As I desperately tried to make a bottle in the queue, a lovely member of staff came over and told me to find a seat and she would get me my lunch so I could feed Baby. It really helped a new Mum to feel better about an already testing situation and meant both Mum and Baby got fed and watered in good time. Thanks so much Lesley for saving the day and your care.
November 2021 by Tony Reynolds
quality food and clothing at affordable prices.
October 2021 by Stu Pen
The staff were nice and the service good though VERY slow, hygiene I have to say was questionable, a couple of things I saw I was not happy about. Hygiene could be improved or the staff need retraining. Sorry, there?s no excuses after covid.
October 2021 by Jwilley67
Visited M &S café for breakfast at 8:45am, friendly staff place looked clean and tidy. Ordered two coffees a scone & a smoked bacon bap, great coffee good scone & the bacon bap was excellent, well cooked at reasonable price. Would recommend and return for the same.
September 2021 by VictoriaBrown1962
This is a very popular cafe. At peak times you can queue for half an hour to get served and in some cases you can have a 20 minute wait on food. The food is simple but good. Is it worth waiting so long for. No but people need to remember you can quiet clearly see how long the queue when you choose to join it, and it doesn?t help that all these Karen?s like to join the queue and then spend 15 minutes complaining about it when they finally get there, further slowing the queue down for everyone else, when they chose to stay. Plymouth is a major city with plenty of cafes and coffee shops they don?t get anywhere near as busy as this place. So if you don?t like the look of a queue go somewhere else. I honestly feel so sorry for the staff here and they genuinely do their best. They?re working in an underpaid job, during a pandemic on little trained staff. Many of the familiar faces that have been in the cafe for years have left in the last 6 months and I do not blame them, but it means the handful of original staff are trying to train an army of newbies, who don?t have the heart for the job. So yea 5* original staff are lovely, newbies aren?t as good or as nice as some of the girls and guys that have left but hopefully they will get there and the manager seems lovely too. Food is good quality and tasty. Toasties are a highlight and even nice to share with a friend. Staff are polite and deal with constant complaints very well and are super polite. How some of them keep their cool I will never know. But in all honesty a great cafe. Way too popular for what it is. But good.
September 2021 by Joanna A
What's not to love about Mark's and Spencer. When I can I pop to marks (better than online) and invariably come out with something. And if there a food court as well......\\nSafe, reliable and always welcoming.
August 2021 by Lymo71
Sandwich and tea took 20 minutes to get to pay. Only one person serving. Lots of other staff milling around but nobody to assist with serving. Very disappointing.
