March 2024 by Stephen Long
unfit for purpose, understaffed not big enough, expect to be waiting upto an hour for a prescription and outside regardless of weather
March 2024 by Keisha Tranckle
Very poor service, I waited for 2hrs to be told to come and the next day for the medication. Staff were unhelpful and unsympathetic towards my ill child who had spent over an hour waiting outside in the rain. I am disgusted and appalled with the service.Patients should be able to go to other Pharmacys to get their prescriptions not be forced to go to an ill equipped poor staffed one.
February 2024 by Amanda (Miss Panda)
Being forced to go to this pharmacy by the hospital is a nightmare. There isn't enough space for all the patients waiting 30+ minutes for their medication to be ready. Having to wait today for at least 50 minutes, 15 of which was in the freezing cold, after my sibling had minor surgery was genuinely miserable. Having a canopy over the outside benches was nice to keep the rain off but someone got parked at one end in a wheelchair which left no room to leave the benches. There should really be a bigger pharmacy with more staff or you should be able to take your prescription to a pharmacy of your choice. Not everyone is local enough to choose to return at a later time/date to collect their medication.The ladies staffing the pharmacy were lovely but clearly needed more hands on deck to help move things along.
January 2024 by Chris S
Slow, their process and management is poor and they often don't have enough stock to resource patients. In summary, inadequate for hospital requirements so avoid if possible.
December 2023 by Chris May
Age old problem of having to queue a long time, often in bad weather. On the other hand the staff are amazing and work as hard as they can despite the odd irate customers
December 2023 by Jamie Boyd
Awful!Ask the hospital for a prescription that can be fulfilled elsewhere. You will be able to travel and get ulit fulfilled before using this one.
November 2023 by John Ashton
Should have received my Cancer medications last week, tried ringing but it's either engaged or they pick up and put it straight down. Totally inadequate service given it's attached to a major hospital. System needs looking at urgently.
November 2023 by Kasia Kostecka
Just today took me over an hour to get my prescription and still I need to go back because they didn?t have all that I needed. There were people that were waiting 1:45. Shame Lloyds pharmacy you should take care off your customers better.
November 2023 by Douglas Gunn
Awful service, no option to use your own local pharmacy. Chaotic booking system. The prescription queue is mixed with the pick up queue.At least an hours wait.Numbers called in random fashion.No separate queue for previous day orders, queues build up while the staff try to identify their prescriptions.Woefully understaffed.
November 2023 by Mark Gooding
After going to pick up my prescription & queuing for 30 minutes to get in, I was told to come back in another 40 minutes, which turned out to be over 1.5 hours in the freezing cold outside, surrounded by sick, old people shivering whilst also waiting for their prescriptions to be filled. The staff didn?t help as they thought it was a joke. A shameful way to treat the sick & elderly!
September 2023 by Laura Hall
Although the staff here are trying their best, I visit this pharmacy every week for over 2 months now and each time I have had to wait a minimum of 45 mins up to 2hrs, 25 mins to receive my medication.
August 2023 by Danny Cronin
Apaling customer service, to small, refused to accept a Cancer Consultants request for a prescription, because it wasn't written properly, when I returned to speak to him about it , he was not best pleased. I waited nearly 45 minutes for the prescription, then to be told it was wrong, and then with the same prescription written in the same way had to wait another 30 minutes to get the prescription. What a joke . Long queues and lots of disgruntled and angry people waiting ages for their prescriptions. If you want the contact to dispense then staff it properly..0 out of 10.
August 2023 by tim sutton-woodhouse
Absolutely terrible. waited 11/4 hours to be told that there was nil. stock. Not the staffs fault. The total incompetence and greed of Lloyds management puts the staff in impossible working conditions. Plenty of room on site for money making M&S but not for vital pharmacy services. The NHS must waste tens or hundreds of thousand of hours at this useless privatised site. Disgrace caused by Tory ideology.
July 2023 by Serge Gouraud
Unfriendly, unhelpful, rude and obnoxious staff.The service is simply appalling,. In 2023 being treated that is simply unacceptable. You Arte no longer a patient, you are a number. Shame on you Lloyds and shame on you NHS. And I left without my medications! You would do well to remember you are dealing with patient ie:sick people.
June 2023 by Phil Jenkins
Lets be honest the Pharmacy just isn't fit for purpose, as with other reviews it's way too small for the size of hospital. Staff are excellent, really helpful, working in difficult conditions and having to deal with frustrated customers/patients. What I don't understand is why the hospital can't release prescriptions to my local pharmacy, far easier for me, far greener for the environment and would reduce queuing. I think some joined up thinking is required, maybe I should be a senior manager at the hospital.