December 2023 by Lesley Venter
Went to Plymouth store to buy kitchen ware for Christmas gift. Was assisted by a lovely man who found what I needed. Unfortunately, it was ruined by a snobby perfume seller, who told me AFTER I tried a perfume, I should have used a card. She lost a sale, he didnt.
December 2023 by Gary Burley
Really good place for a cup of tea or coffee you can people watch has thay go by
December 2023 by LYNDA GALE
Only used the cafe and toilets. All good. Huge scone and very nice coffees with a view. Don't ever close down this cafe!!!
December 2023 by Tim Sleep
I popped in for a certain gift. House of fraser had what I wanted and the correct size. I was seen by one of your staff at the till quick and painless. House of Fraser in Plymouth is always my go to shop.
December 2023 by Marc Chudley
Horrible shop, with horrible staff. Devoid of Christmas spirit. If you doing your Xmas shopping don?t bother popping in here, staff are so rude - just because we had drink with a lid on it! I guess because it wasn?t Costa!
November 2023 by Simon Michael
Not as good as it was but still has the best cafe in town
November 2023 by Jackie Appbow
Dingles restaurant - staff were still cheerful towards the end of the day. Lovely and clean, delicious lemon muffin and tea cakes.
November 2023 by Maxine Scoffield (Madmax)
I ordered a pair of shoes via there website back in August?they never arrived?I have sent many emails back and fro?today I have received an email?.stating I won?t b getting a refund or another pair of shoes?I won?t be buying anymore items from this shop again?.the shoes was £44.99 plus the postage?disgusting?.
November 2023 by Sara Williams
Only visited for the ground floor coffee shop. Had to ask for napkins, none available anywhere, and no cutlery available, had to ask for a knife to cut toasted sandwich. All of the vacant tables were dirty so I had to sweep away the mess myself. Not impressed, wont visit again!
November 2023 by Ann
What has happened to this store!!!?. I cannot bear to go there anymore. I first went to Dingles 50 years ago as a child. It was a department store then of status. The place where you could buy special things and be served like royalty. No longer can it be described as such...I was in search of good quality clothing today 22/10/23....a simple womens SMART business suit... What a pathetic excuse there is.....no I do not want emblasened tommy hilfiger patch pockets...tarty Biba tat...or chavvy skinny figure leggings....High quality smart has gone out of the window, there is masses of scruffy attire fit for a charity shop..it is so down at heal. It is OK if you are a 20 something who has no self esteem. The kitchen dept is not worth the energy to walk around. Bedding is pathetic....none of the beautiful furniture there use to be. Poor range of shoes and of poor quality and don't bother trying to use the loos they haven't been maintained in 30 + years.... infact since the refurbisment of the store after the fire in 1988. Simple things like radiator under hand dryer is encrusted with dirt and layers of rust all tired and past its sell by date. Oh dear this store needs to pull its sock up because what is held on its shelves and hangers is pathetic and a shadow of its former quality. If the owners ( yes you Mr Ashley) wonder why it is no longer attracting customers then look at what is on offer....it is simply poor and not fit for purpose. Customer experience rating a big fat zero.They have got the demographic so very wrong here...the type of goods is bizzare....and the quality is so very poor....and ps it could do with a darn good clean.....ppps the cafe is still lovely those views can never be beaten.
November 2023 by Jayz
Appalling customer service from this Plymouth store, faulty item but TINA would not do anything, very rude and aggressive in attitude.Will be reporting to head office and the consumer ombudsman.I would highly avoid this business, they will soon be another fallen business and rightly so, no place for such a shambles of a business.
October 2023 by Serge Gouraud
HOF Plymouth: SO much potential VERY little effortWhat a shame , this department store should be the pride of Plymouth like it is in Bristol, instead its a sad, unloved, uncared for, miserable shop and some of the staff too, particularly the ladies at the men's department!Invest some money, choose better collection, refurbish all changing rooms with hooks and chairs and away from the till.The changing room in the mens department by the till is simply a joke, first of all you get looked at by a very suspicious lady and when asking for help you get "the look of Eva Braun" from the cashier! Poor service.This department store could be the heart of our city.Do your display windows and remove all decals its tacky for god sake you have SO much incredible items to display, you should have the best window display in Plymouth.And the restaurant DINGLES !its like a seen of "Dinnerladys" , a very very tired decor, scene of the Blitz , a huge empty space!What is wrong with you people don't you have any vision?This is a premium position with a incredible view!.It is so sad that in England the owners of all those big department stores have no interest, no vision and are incapable of managing these kind of stores. Your customers don't want to buy online, we want to touch, to feel, to enjoy a day out shopping... think about it..And start by removing the delivery charge when your customer orders online and go and pick up the item themselves at your stores! This is outrageous! YOUR customer make his way to YOUR store after purchasing online and you charge them for it?!!! This is a very very bad management decision. I wouldn?t be surprised if HOF Plymouth is on ha way out? sad?
September 2023 by Kesavananda Dasa
Wonderful café on the top floor with lovely views. Store itself is ok
September 2023 by MaryAnn Todd
Helpful staff on Cosmetics counter. Gave good advice even though it wasn't her section.
September 2023 by Paul Hatrey
not a patch on what it used to be like. looks very dated and run down. went for lunch and it was terrible