March 2024 by Emma Wildman
This garage should have no stars but that is not possible.I took my car for a service at HiQ which I was very happy with at the time.Weeks later, a loud noise began at the front of my vehicle so I took it to the nearest garage to my home (as I was afraid to drive it) to be diagnosed. This other garage mis-diagnosed but were incredibly apologetic later when this was brought to their attention.A family member drove my car to change a wheel bearing (the mis-diagnosed part) at the garage where he works. He got the car on the ramp and found one wheel nut completely missing and the other 3 wheel nuts were extremely loose. The wheel was very close to falling off! This could have been lethal! The last people to have the wheel off were HiQ.I emailed in good faith to expect an apology - I got a load of excuses, and offer of a service (they will never touch my vehicle again!) but no admittance of wrong doing or an apology of any form. They just needed to apologise and learn from it.I emailed back again to basically say how disappointed I was and I have received no reply at all - completely ignored.Whilst asking questions, during a routine check, about safeguarding following removing a wheel, another garage guessed exactly who they were without any prompting.I highly recommend that you do not bring your vehicle to HiQ!!!
March 2024 by George Jury
Recently bought my car in for repair due to an air bag issue, and the manager at the garage attempted to support as much as possible, he was extremely professional and was willing it put the time in.
March 2024 by Adam Tench
Top bunch who are always happy to help and chat. Now my go to garage for any car issues and MOT's/Servicing.
March 2024 by Ian Massey
5 Star Service & competitive pricing at HiQ Tyres & Autocare Plymouth. Highly recommended.
February 2024 by Nigel Farley
Very good service. Would recommend
February 2024 by Samm Croft
Great service for my MOT as always the guys are super friendly and even gave the kids a chocolate treat and drinks.Thanku guys ??
February 2024 by John Swann
Really pleased with the service we received and a reasonable price.
February 2024 by Andrew Walker
Top service from all the team at hiQ plymouth
February 2024 by Mike Morris
Very friendly service couldn't ask for more
February 2024 by Carla Wickham
Good value MOT. Thank you
February 2024 by Donna Foster
Efficiency top quality
February 2024 by Mike
Very poor service after getting my car mot done with hiq Plymouth, car failed on a couple things with isn't a problem but after I said ill be taking the car away to get the repairs done the service went. When I took back for a retest after doing everything they said they failed the emissions again but wouldn't help or point me in the right direction. I took the car away done some more work and went back again but still failed. When I asked for the emissions fail sheet as I wasn't given one I was treated as a lier and didn't know what I was doing (even tho I have 15 years of experience in the motor trade) booked the car in to a different mot station for them to test the car and the car passed 1st time with no issue with emissions and no advisorys . My opinion is hiq wasn't happy I took work away from them and kept failing the car and not given any evidence to prove there reasons for failing the mot emissions. The guy on reception needs to work on his customer service skills as my dealing with them was very poor.
February 2024 by Allan Woodward
Great friendly service, staff are brilliant
February 2024 by Graham Bateson
Ordered tyres online and were a lot cheaper than elsewhere. Had phone call to confirm time. Arrived at HiQ and parking was little tricky as was busy. Found staff to be friendly and professional. A really positive experience for me.
January 2024 by Mike Prosser
Most helpful, professional and friendly service from a garage. Highly recommend using HiQ
