August 2025 by Classic vw
Just rude and arrogant
August 2025 by Abi Price
5/5 stars for these guys in here. Im hopeless with tech. And the tech wizards are amazing. I know I must have been a pain but they answered my questions helped me and fixed my problem. The guy was friendly and professional. Also I didn't feel pressured into buying anything or upgrading. He explained some other deal options and broadband but understood when I said I didn't want to. This is a great quality because as someone who's not great with techy stuff I do feel like some people will try to push you into contracts. Ive been with ee for 12 years and ive always used this shop when ive had problems or needed an upgrade.
August 2025 by Daniel Sibley
Awfull customer care been told twice that q change has happend and phoned again today and been told that they cant make the change
July 2025 by Liz Egginton
Brilliant, very helpful, patient. Kieran helped sorted out a few problems I had with my phone. Sort out a loan phone and send mine away. Very understanding, quiet and clear with what would happen next. Thank you.
July 2025 by simon russell
Really unhelpful staff
June 2025 by Hareem Hama Kareem
Hi everyone,
I went to get a phone contract with EE, and this man in the picture was the one serving us. Because I don?t speak English well, I brought my friend to help me.
As soon as he realized I couldn?t speak fluent English, he said, ?NO, we can?t give you a contract ? you don?t speak English!?
Yes, you read that right. He REFUSED to serve me just because of my language.
This is pure racism. Disgusting behavior. ?
EE had no problem giving me a 2-year SIM contract before ? but now, because of this one racist staff member, I?m denied service?
I?m shocked, humiliated, and furious. This man clearly believes people who don?t speak perfect English don?t deserve equal service. That is discrimination, and it should NOT be accepted anywhere ? especially not from a company like EE.
I demand EE take action. I?m filing a formal complaint. EE, you should be ashamed this man represents your brand.
April 2025 by Joe Tucker
My wife and I went into our local EE shop and were greeted by Diana, who was brilliant. She listened to our issues with our new phones and quickly got to the bottom of it all. Diana was extremely knowledgeable and patient taking time to explain why things were the way they were and proceeded to put things right for us. We found her to be very patient and at no time did we feel rushed.
April 2025 by clive blackoe
Very good experience, Callum was excellent, will use this store again.. 10 out of 10
February 2025 by Miles Tarrant
Served extremely quickly for an upgrade by Callum, super friendly ?
January 2025 by Paula
I called into the Plymouth store as I had an issue with EE phone call centre.
The Manager of Plymouth store was so helpful and got a team member, Imogen, to help.
The call centre had given me totally the wrong contract and had also failed to give me crucial contract information.
Not only did Imogen sort everything out for me , the manager also negotiated some compensation for me from the call centre .
The store manager and Imogen demonstrated first class customer service and restored my faith in EE.
Always go in store and avoid the phone call centre at all costs.
Face to face is the best way to get good service.
January 2025 by Lucy Anstis
James was incredibly helpful when I went into store , very friendly and excellent customer service. I also spoke with a lady in there too but can?t remember her name but she was also very helpful
January 2025 by owen cogan
The workers were amazing and helpful. Corben made the process very easy.
December 2024 by james Rhodes
Very friendly staff.
Very clean shop
October 2024 by Denise Gardner
My phone should have been sent to me after it was repaired. Instead it is with the shop!!!
October 2024 by Mr Paul Sutcliffe
Generally poor; if they can sit on a tablet and key it in, then ok, if its lightly difficult, like cancelling 9 business accounts, then don't bother going in: staff have no concept of customer service to the point I've left ee and gone elsewhere.
Tainted the ee experience entirely.
