September 2025 by Just Stuff I Like to do
I was in your store today to buy a corner sofa even when i asked for assistent i was left hanging around waiting for assistance. so i went to furniture village a few doors down and spend over £2.000 on
July 2025 by Vahid Nejad
I recently purchased my new sofa, delivered last week without any issues. I was given an option to purchase easy glide costing £20 for the legs to prevent scratches on my wooden flooring, which I purchased but once arrived I was extremely disappointed & released that I was charged £20 for 4 little sticky plastic glide's which has already come off by moving the sofa . Nice Delivery chap also agreed that you could purchase big bag of them from Amazon for less than £10.
Day light rubbery.
June 2025 by Jack
Spoke to a lady short grey hair the other day and was completely miss led, online ad said £699 then was told it was £800 not bad but thought okay fair enough then was told delivery was £130 odd pound extra bumping up again to over £900 asked if we could pick it up and got a sarcastic comment of yeah from Dorset. Walked right out and spent else where. Just poor service misleading ?last weekend? sale like it would be ending on Monday but didn?t till the Wednesday.
May 2025 by ???????? ????????
I ordered a sofa from DFS and while I'm really happy with the sofa itself, the experience getting there was very frustrating.
The initial delivery took 8 weeks, which I expected
- but unfortunately, the sofa arrived damaged.
DFS arranged to replace the damaged part, which took another 8 weeks. Disappointingly, the replacement arrived damaged in exactly the same spot. They then ordered a third replacement, which finally arrived in good condition after a few more weeks of waiting.
In total, it took several months and multiple deliveries before I received a sofa that was actually in perfect condition. Throughout this time, I wasn't offered any goodwill gesture or compensation for the inconvenience and wasted time.
While the end product is great, the customer service experience and lack of accountability were really disappointing. I hope DFS improves their quality control and customer care in the future.
April 2025 by kahuna jay
Excellent service. Brian was a pleasure to deal with and he helped my mum get the chair she needed. A great experience, thank you DFS
January 2025 by Mark Kelynack
Not Plymouth branches fault but we travelled 60 miles to view a sofa that wasn't there?
December 2024 by Jason Shopland
Great sofa, nice staff (Plymouth) bad call center service and online service is poor, especially the chat bot, long wait on an item that was pre-made and terrible delivery and ended up being let down and having to arrange our own man with a van.
November 2024 by fatemeh maneshdavi
I recently visited DFS Plymouth and had a disappointing experience. The staff changed the price on a sofa we were interested in without any explanation and seemed uninterested in addressing our concerns. When we asked for assistance, they simply suggested we order online instead of helping us in-store, which was frustrating since we wanted to make our purchase in person. Overall, I felt neglected as a customer and wouldn?t recommend this place.
September 2024 by karan patel
Delivered sofas on time but not Delivered slider which I already paid and my carpet affected due to not having slider . Not good experience
August 2024 by Matthew Gundry
Friendly and efficient staff. A great experience.
June 2024 by Jade
Came in 2 weeks ago to look at sofas as on the hunt for a new one. The lady was so helpful and sent us the sofa with how much it would all be . She was helping out in plymouth but worked in the Exeter store . Lady wasn't pushy into buying anything. She answered all our questions we had and more . I'd definitely recommend that if you are looking for furniture as we was happy when we left the store . Thank you!
May 2024 by Epona White
Good salesperson, easy to complete hire purchase agreement.
April 2024 by Tracey Brown
Totally disinterested staff, tried to get two salesmen to help, but they were more interested in replacing price tickets?. Left and went to spend money elsewhere? I guess they don?t work on commission so don?t care??!! Avoid
April 2024 by Lord Snooty
Don?t bother .
Disinterested staff and broken display items.
Went next door to Furniture Village and spent £7k on Parker Knowle sofa and chair: quality and five star service.
March 2024 by Martin Rogers
Not a lover of DFS but always looking to be helpful.
