February 2024 by Andrew James
Failed to notify me of the impending works required on the property, despite the seller knowing about them. Provided inaccurate information in the sales listing and lied about condition in the property. I would give negative scores if possible
February 2024 by Lauren Carr
We actually bought a house off DC Lane, we dealt with Helen and she was fab. She answered all our questions super fast would chase up the solicitors and did a great job.
February 2024 by andrew biggs
Purchased a house based on the listing and images provided by dc lane. Be aware they do not necessarily use current or accurate pictures of property for sale.I would never use them again
December 2023 by Kira Jayne
If i could give 0 stars I would. I lived in a property for over a year (year contract) reported problems, some were solved, most weren?t, i?m surprised that I even had to report these issues as they should not have been issues to begin with. Electrical problems that was not solved, water bill was raised because we can a leak under the property, this was not solved even though we reported it. We moved in with bugs in the fridge, a leaky sink, serious mould that affected my health, I reported this and they told me to ventilate the property in December. The vents were fake and glued onto the wall, extractor fan was also fake. These people are not helpful. In the end, we had no choice but to seek help from the council, seek information on our rights and leave the property. They told me to leave the property as I found it and I took that seriously. They weren?t happy with how we left it, funny that. Avoid this agency if you can. Simply my advice. I now live happy in my new property and am great friends with my landlord. I don?t want a reply from them, simply giving my experience to help others.
December 2023 by James Bowley-Farleigh
What an outstanding Agent, from start to finish the team have been brilliant, they helped us push through to completion to achieve a speedy turn around. I can't thank you all enough. Looking forward to working with you again in the future.
December 2023 by Jon Bird
I don't understand why anyone would bother to use any other property agency than DC Lane. Helen and her team are superb. They have found us tenants for our rental properties for a number of years with such dynamism that we have barely had any gaps. The recent sale of one property was handled with speed and efficiency. Amy's grasp of the market for the valuation was excellent. A great service from a great company. Thank you.
October 2023 by Brenda Hare
Having had a really stressful experience with a previous letting agent, I was thrilled to find Helen and the wonderful team at DC Lane. Within days of joining them I had a great tenant in place who has remained with me throughout the last couple of years. The whole team at DC Lane has been incredibly helpful and I have been impressed by how much they have cared for the well-being of my tenant as well as providing me with a very professional and supportive service. I had no hesitation in appointing them to also take on the sale of my flat - which they have handled at the same high level of professionalism and success! I can unreservedly recommend this excellent business.
September 2023 by Gareth Riley
I can?t thank these guys enough, i was about to give up hope of ever finding a home for me and my Son, they found us a home and the process was faultless?.thank you so much to you all
May 2023 by Charlie Manville
Huge lack of professionalism. During a merger of two companies my application was put to the side even though month in advance and deposit sorted. Now because of them taking too long the owner wants to proceed with another application.Avoid if you can !
May 2023 by Kate Dowsett
We have rented AND sold our leasehold property through DC Lane and we cannot thank them enough for their expertise, persistence, excellent communication and overall management from start to finish. What is usually a stressful experience for most, turned out to be a breeze with Helen and her wonderful team.
April 2023 by Matthew Chan
DC Lane is simply one of the best estate agents in the South West! Staffs were extremely supportive and knowledgable, friendly and professional! In particular, Helen certainly went above and beyond to ensure I am able to secure my first home! Couldn't have done it without her support!
March 2023 by Chris ?Coolmagic? Edwards
Absolutely impeccable service from start to finish in renting my flat. All the staff were friendly, courteous, knowledgeable, extremely helpful and professional. They helped me to find the perfect property and got me moved in really quickly. The vouch service for getting the paperwork issued and signed worked really well, and everything was seamless and easy to complete using my smartphone. I have no hesitation in recommending DC Lane. If they sell properties with the same passion and professionalism that they rent them, then I believe you can?t go wrong!! Thank you Helen and the team for making my move easy and stress free.
February 2023 by Sara Webb
We first met DC Lane when purchasing a property through them in Plymouth, we did that deal in seven weeks which was amazing and then Helen has helped us sell that property. DC Lane always go above and beyond, Helen was there to take us through the whole process, proactive always and every single time I asked her to do something it had already been done. Having a good agent makes the world of difference and I am grateful we had DC Lane to assist us.
January 2023 by Jacqueline
IT'S A 10/10 FROM US!Having been dealing with Helen for the sale of a house we can highly recommend her to anyone. She went above and beyond, with calls to us overseas when needed and was always diligent in providing feedback along the way.Helen is knowledgeable and realistic about the property market. She was very proactive in completing the sale. We are very happy with the outcome.
January 2023 by Jason Hull
Wow! What can I say, flat sold within 24hrs !Helen is with you every step of the process, very proactive & gets things done! I can honestly say Dc lane are the best estate agents out there in my experience!Thankyou Helen &the team !
