March 2024 by mark westaway
Just an amazing place, brilliant food and spa. The old building and surroundings are amazing as well. Very highly recommended.
March 2024 by Jeanette Walkden
Fantastic place to have afternoon tea for our anniversaryFood & drinks: Afternoon tea was really goodBest one we have had
March 2024 by Toya Reece
What an amazing birthday i was surprised with a birthday package and wow the flowers cake and bubbly was amazing and what made our stay perfect was Megan at front desk. The spa itself is obviously incredible but the little things like the staff going out of their way to make you feel special and thats exactly what this beautiful young lady has done. Will come back just for the staff they really do make it a five star experience ??
March 2024 by emma mundy
First time visiting for a spa day. Beautiful location. 5* staff. Ample parking. Spa experience facilities were great, pools, saunas, steam rooms, hot tubs.I had an Indian head massage by Nikita and it was amazing! Just what my skin needed after the cold winter air.After we had afternoon tea with a vast array of teas included. Again great serving staff, not too much attention but there to make sure we had all we needed. We even got a chocolate surprise for our birthdays!Lovely day out to be pampered, will definitely recommend and return for a treat
March 2024 by Chris Roke
We stayed in the Royal suite and dined in the Acleaf restaurant and everything was amazing.As soon as you arrive till you leave all the staff are very welcoming and can't do enough for you.The room was amazing and a nice touch with the hot tub on the balcony of your room. Everywhere was so clean and smelt fresh.The Food was amazing and it was even better that the chef's came out to describe some of the plates to you.Overall there was not one downfall and would definitely recommend and stay again..
March 2024 by Mark Taylor
Over rated. The toilets are tired and not nice. The sandwichs had no filling, it was more a bread sandwich. Won't
March 2024 by Ray Coshan
It is beautiful place, we thoroughly enjoyed our stay there.
January 2024 by Jane Sanders
For the money our room was a little old fashioned but ok. Breakfast nice but buffet area not looked after and people waiting queuing and having to ask for reguar top ups - this shouldn't happen in a 5 star hotel - probably more staff needed or a manager to be pro active rather than reactive. Wellness area not opened at 1130am and we were kept waiting and no-one arrived on the Sunday to open it for us which was disappointing - again small details for a 5 star hotel you should need to ask, or if there is a mistake, someone comes immediately. Spa area - not enough beds in pool area / towels not cleared away. Not enough toilets in spa area either - or too many people booked in at once. It was a beautiful sunny day and hot tubs weren't open - instead we went to the Wellness area and those were not open on the Sunday either but should have been as it was past 1130am. Staff generally v nice - but tell you to 'speak to reception' if there is an issue - they should all be one team and offer to contact reception if there is an issue . Overall I wouldn't return as we were disappointed with too many aspects.Rooms: Some need updating
January 2024 by Peter Bullen
Lovely room the 4 stars are for the lunch and dinner service but the breakfast was a 2 star this is for the food the service was a shambles nothing replenished no pastries or bowls for fruit.Had to keep asking for tea,coffee and toast.Not a 5 star service from a 5 star hotel
December 2023 by Mark Shand
I really don't know how to rate this place within the 5 star limitation. The waiters, from top down were....... Excellent! Food, surroundings, atmosphere.... Christmas Spirit..... Top notch. But, the staff, if you were willing to communicate properly, and have some fun, were excellent... All of them.. it was a very tough period for us, but these guys still put a smile on our face and they all joined us for drinks on our last night... Stars, and lovely people... All of them... Happy 24 to all the lovely people there..!! ??
December 2023 by Mark Higgins
Well looked after for an overnight 90th birthday party for all the extended family. Great cream tea and evening meal for us all. Rooms large and well equipped, kettle, coffee machine and mini bar. Lovely spacious grounds and great history with lots inside to explore including hidden rooms.Rooms: Spacious with all the luxury requirements
December 2023 by Hejie He
Overall a luxurious getaway. The modern rooms are fantastic with lovely bathtubs. The spa was great. Food was good too.
December 2023 by Peter Woodford
Very good hotel, with excellent spa and fitness suite. Just fell short on rooms, which were short on clothes storage, and heating failed on a cold day. Pretty expensive.
December 2023 by Tom Woodley
Went for Festive Afternoon Tea which was wonderful, delicious and unique.Lost stars for the following simple reasons -Kept waiting for five minutes in restaurant with no service at all.Booked for 1300 did not get food until 1325.Cobwebs in restaurant.Dirty crockery and water jug from orange juice residue.No soap in gents toilets.All of these points are very simple to do and if you want a five star rating and claim to be five star then they're essential.Thanks for the experience but it didn't meet our expectations.
November 2023 by M Drew
After returning for a second time, the hotel was let down by breakfast & definitely isn't a five star establishment. The young girl taking orders was extremely busy apparently, despite only four small tables being occupied. Nobody appeared to be in charge. We asked for bowels for the first course of cereal & they didn't appear, after 45mins we gave up asking. The second course of eggs Benedict arrived (before we had the first course!), this was tasty but still no drinks or toast which landed about 30mins after we first arrived .We would have got a better service In a budget motel, not a supposed five star!!!On check out we were nearly overcharged again. Luckily I checked every detail this time as caught out after the previous stay. It may only be a few pounds each time but this soon adds up & I expect the hotel doesn't expect their demographic cliental to check all the details of the bill.I'd seriously consider twice before staying again, I work hard for my money & would've expected a quality service....not just on the occasions when they're trying to win prestigious awards!
