March 2024 by Margaret Noreen Smith
Absolutely outrageous! Never pic up phones. When waiting on important medication & question why it?s late No staff! U just have to wait or I don?t care! Report to head office and changing pharmacy there rude and incompetent! It seems to me that?s there aim at this point so they don?t have to deal with people. Wish granted! Mentally ill people should not be treated this way! It?s disgusting and every word true! Especially katy rude immature child! Don?t take things personally it?s not your job! Serve the people in the correct manner!
January 2024 by peter lester
It is always very good and the staff are very helpful every time I visit
January 2024 by Julie South
Massive queues for prescriptions all the time, only ever seems to have 1 staff member doing the prescriptions, need more staff as it can take up to 12 days from putting request in to be dispensed. It's not the onsite staff fault but management need to take the pressure of them and employ more staff
January 2024 by Kat Theakstone
Although not the staff's fault but since closing the Boots at Mudge Way it has caused awfully long queues average hour wait and that's after queuing outside in the cold. Hopefully it will get better !!!
January 2024 by Gill Easterbrook
Very nice staff. Made sure that I understood the instructions
December 2023 by Stephen Box
When you order on a prescription for an item that's important and you queue up for 20 minutes, only to be told they can not get the item and won't be able to for a few months. It is not very helpful. Moved to an independent pharmacy and have no problems.
December 2023 by Malcolm Wilson
NEVER have full prescription despite messaging to say prescription is there frequently leave patients without highly addictive medication, the service given is verging on INCOMPETENCE
December 2023 by kobybill
Since Boots have decided that they are closing Mudge way, the queue for St Stephens is horrendous.
December 2023 by Reece Glasse
Always great staff ?
November 2023 by Radu Ilie
This is really a prescription pick-up point. Very poor stock and poor product ranges, probably due to its size. Smaller than a corner shop. Good for basic things, if you don?t care what brand you buy. Awful.
November 2023 by Anna Stephenson
Absolutely shocking at answering the phone regarding an important prescription?. Awful customer service.
September 2023 by Nick Millin
Absolutely useless!! Asked at the counter for ear drops for an infection caused by water ingress. I was looked at like I was an alien. Then told I would probably need to see a doctor first!! Flying in the face of our doctor shortage. Then the staff member said he would get some advice, asked another girl and she said try taking ibuprofen and it might go away by itself!!! I have had the same problem in Cyprus on holiday before and they gave me drops that cleared it up within a couple of days I told them, oh yes they have different rules over there I was told!! I left with nothing and told them I will go and bother a doctor, but I know I won?t get an appointment. This country is on its knees!
September 2023 by Janet Warnes
Don't bother calling this branch they never answer the phone. SO Frustrating.
June 2023 by david briggs
Staff allways polite and friendly, very knowledgeable. Went the extra mile for us when our elderly mother was receiving palliative care. We won't use any other Pharmacy
June 2023 by A non
May as well get rid of their phone lines as rarely answer it!!!Not very useful when trying to find out regarding prescription?s that keep you alive etc!!!!!And the chemist manager has a bad attitude at the best of times?.