January 2024 by Guy Fowler
Extraordinarily bad company. I guess it died with that psycho Jobs and now undergoing managed decline. Bit like the British Empire
December 2023 by Julie Elaine
Tyrell was extremely helpful when my daughter had an issue with her phone. He was friendly and informative and sorted out the problem with efficiency. An asset to your store.
December 2023 by John Swain
I went to this store today to have a genius appointment. The issues with my phone iPhone drops calls, has intermittent signalBeen factory resetiPhone is quiet on calls and notifications not very loud. But when phone is on Bluetooth call ringtone comes through too loud. Also when I set my alarm and the volume is set to low it comes blaring out. Sometimes the phone doesn?t charge with the lightning cables which are original. The service was simple no faults showing so go back to Vodafone where you got the phone. My Answer was your the manufacturer of hardware & software so you should be able to come up with a solution. There answer ?your out of warranty? which wasn?t true as the case was first opened back 6ths ago so I had full support under there warranty. I was rudely told if you have technical support knowledge why don?t you fix it yourself. Then asked to leave the store as I explained this was unacceptable and unfair treatment considering there was no damages to the phone and had been fully updated with the latest software. Yet a customer who clearly wasn?t as careful and hadn?t been as respectful of there Mac got a free repair after there photo frame landed on it. If you clearly don?t want customer service carry on regardless
November 2023 by Prathap Devapaul
Polite and helpful staffs. Spacious store with all products well displayed.
November 2023 by Joshua Watkins
All the staff I meet while getting my watch sorted was super lovely are really nice, got my issue sorted quite quickly considering it was quite busy, A+ guys
November 2023 by Lizzie Denny
Guy who served me today (bald-ish guy) was extremely rude to me. All I wanted to do was buy an Apple Watch and yet apparently I couldn?t do that. He even told me to go to John Lewis instead.. what kind of Apple employee does that? Definitely won?t be coming back here. So so rude. I also had to make 95% of the conversation. Very uncomfortable.
November 2023 by tammy stafford
These brilliant people replaced a faulty battery in my iphone 13 today and did a top notch job.I only get repairs done by Apple.Thank you Apple,Plymouth!
October 2023 by davina strachan
The staff are so knowledgeable, very helpful and explained things is simple to understand terms .my son is autistic, but he wanted to sort out problems with his ipad and iPhone on his own with Me just there for support, the man helping his was great and worked with my son ,helping him and given him advice and checked my son understood everything before we left
October 2023 by A B
Tom went above and beyond to help me fix my mac and work out the best options for me. All the members of staff who spoke to me were really friendly and kind. Really grateful, thank you!
October 2023 by Vasco Botelho
Always a great shopping experience. Staff very friendly and helpful.
September 2023 by R_a_i_n_b_o_w_a_t_e_r Rainbowwater
Decided to go have my laptop fixed after a year of having a broken laptop, and they were really kind and said it was for free for internal repairs, and they fixed it in 3 days. Everyone was so kind and made me feel at ease. Thank you so much for fixing it. Really appreciated it a lot.
August 2023 by Jill Wootton
True to Apple Store form, Liane and Alex delivered beyond excellent customer support today. Knowledgable, really friendly, they sorted the problem with my MacBook Air set up and then helped me with an iCloud issue I had. Thank you so much Jilly
July 2023 by Stumza Kunene
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July 2023 by David Saunders
Update- top quality service from Joe on Monday 17th July 2023. Quite possibly one of the best at explaining things.Thrilled with my new MacBook.Always polite and helpful staff. Great product line.
July 2023 by RebornVX
Had the pleasure of being assisted by the legend in the cap at the Genius Bar. He was extremely helpful and kind, I didn?t feel like I properly expressed my gratitude at the time so would like to do it now.