February 2024 by Wayne Stevens
I placed my first order with this company on 18/01/24. I just called them to ask when I can expect delivery of the goods as I am unable to track my order as their website claimsI have just been told that the item was out of stock and I will be refunded this morning. I asked why i wasn't informed earlier as they must have known they were out of stock when I placed the order.Apparently, if was due to a "typo", my email address has been incorrectly spelt. That cannot be true because I had opened an account with them on Jan 18, and received no less than 4 emails on the day!They also had my mobile number. I won't be using TCD again
February 2024 by Anthony Williams
Ordered a tool that was advertised on website, failed to complete order due to pricing being listed and incorrect, very disappointed, never even called to offer an alternative, just refunded money,
December 2023 by Dean B
Purchased a Dewalt SDS drill and it was faulty. This company have refused to offer a refund or replacement even though I contacted them straight away to explain the issue. One response weeks later to say the best they can offer is that I make a warranty claim through DeWalt. All my emails have been ignored!This is a rip off company that steals your money and offers no refunds or replacements even tough its the law if within 28 days of purchase for online products. DONT RISK USING THEM they are thieves!!!!
December 2023 by S&R Autos
This is the worst customer service i have ever dealt with. They, yes, they cancelled my order due to a "price discrepancy" on their website, and ive not had a refund yet, even after emailling them 5 days ago chasing it. if you call the phone line, there is no answer, i have tried over and over for the last 5 days.My advice, pay more and buy from a more well known company.
August 2023 by David Wylie
Bought a trenching machine from them which broke on the first use. A few weeks later they sent out the wrong replacement part. Now I'm not getting anything back from them by email or web chat.A 1-year warranty isn't worth much if you are this bad at honouring it.Please respond to my emails. I would like to be able to use the machine i bought a month ago.
August 2023 by Geoff Singer
Ordered and payed for my new Hyundai lawnmower on a Sunday evening and it arrived 08.00 Tuesday morning.Excellent service, will use again
July 2023 by Crewman Greene (crewmangreene)
Ordered a pair of Milwaukee glasses, never turned up and ignored my email.Shop elsewhere.
May 2023 by Mark Thorpe
Ordered three items from this terrible company on 12th April on a 3-5 day delivery window. I called them after 2 weeks and I was told they where waiting for one item from the manufacturer (why did you take my money, if you didn?t have the stock). I was informed my order had been upgraded to express delivery. Umm, I don?t think so as courier informed me they were sent the items 4 days ago. It is now a month, yes folks 4 weeks after I ordered from Trade Counter Direct and nothing. Please take my advice and avoid this tragic company.
May 2023 by James Anderson
Purchased a welder from these guys and girls, way cheaper than tool station and screwfix, and also they delivered it to an ab53 postcode without a big sob story of how it would cost another £40 or similar extra for delivery. And delivery was quick, so big well done to them for a great service, and will definitely be a returning customer. ?
April 2023 by Azeez Fatai
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March 2023 by Chris AbutiiGhost
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March 2023 by Richard Davies
Ordered a sealey modular workstation with expected delivery of 5 days. Arrived within 2 days and courier couldnt be more helpful. Overall very happy with the service
February 2023 by Fawad Barakzai
Very rude lady receptionist hinged up on me tried calling back she knew my number wasn?t interested to answer then called unknown then she pick up as soon I speak she hung up, the sent me the wrong product and we?re not trying to sorted out, cow boys, head ache, ripped off me and left with wrong product and extremely bad experience beyond the expectations and I m very unhappy more about the customer service than having wrong product ( wrong pipe cutter) no help what so ever?? if u want head ache then be my guest
February 2023 by Alin Gaujan
just try to call them or email them you will not have any luck with that . I ordered a item .. arrived damaged and send it back .... its over one month and they did not send the refund !!!
January 2023 by Pasoon Sadozai
I bought a malwauki draine cleaner and it came with parts missing, I paid over £350 for it. I emailed a few times and called many times but they did not reply at all. Extremely poor, no sorry, they don't even have customer service.
