October 2023 by PINOKIO
All Security's of asylum in the hotel are rude and they don't respect people in Paignton and they don't know how to do control something they must to do. Also new asylums looking are dangerous
August 2023 by Hari Prasad
Good, it's a old hotel, but it's in prime location just opposite to the sea front.
June 2023 by ianp4
The esplanade Hotel in paigntion is in a good location. It is near to the train and bus station and near to the town, harbour and seafront. That is where the positives end. The hotel exterior is visibly deteriorating. There are signs of poor maintenance everywhere. Flaking paint, rotting wood, old windows, propped open fire escapes etc. There is clearly no reason to stay within the hotel as what appears to be the current clientel (apparently exclusively young &male) sit around outside the hotel playing with smart phones, smoking and leering at young women who are walking by, making the whole area feel very uncomfortable. This hotel is by far the least desirable looking of any in paignton and there have been news stories in local media reporting that even non paying 'guests' are disgusted with the food that is on offer. The hotel is so bad that the local community are currently 'reassured' by the platitude that there is "24/7 security" at the hotel. Whether that is to protect the hotel or protect the local community from the current residents of the hotel is unclear. No other hotel in the area needs this. In a nutshell....paignton is a great place to visit....but, stay somewhere else.
June 2023 by Gliblt
From the outside it looks awful. Wouldn?t dare go in there.. The place should be wiped of the face of the lovely seafront. Paignton is lovely but just don?t chose this dive.. You will regret it?????..
November 2022 by Sandra Murrell
Here for a few days break. Staff from reception to waiters very helpful and welcoming!!! Food good, room clean and tidy - a nice experience.
November 2022 by Mike Burke
Terrible room-needs condemningBedsheet looked like old table cloth and no way a double sheet, bed broken, mattress springs broken, sticky cup ring stains on dressing table, no curtain on 1 window, bathroom fittings terrible & dangerous to old people, toilet roll holder broken off & on floor, bathroom floor flooded when 'shower' (sic) turned on, telephone was a wire on floor, creaked everywhere, smelt of drains in staircase. I've heard of 'tired' hotels-this one is exhausted!
November 2022 by Janet Horder
The staff were really pleasant. The food was fine. I had lots of running hot water. I understand some rooms did not have hot water.
November 2022 by Kate Lilliman
Room was filthy ,bathroom had mould in ,bedsheets were dirty ,floor was full of dust and there was no toilet roll in the room .Looked as though it hadn?t been cleaned in weeks.Such a shame really as we had to rebook somewhere else to stay that night, the location was good but that was about the only positive ,needs some serious fixing up because I am appalled .
November 2022 by Mihaela Popa
NOT SERVICE AT ALL!!! Terrible attitude especially coming from the General Manager Kim Johnson who is purely focused on making money and does not listen to the customer's needs and circumstances.She even hang up the phone on me. ??Such people shouldn?t work in customer service. Extremely poor manners, uncivilised and simply rude behaviour. I have never experienced anything like it. I traveled the world and stayed in different hotels and I simply did not came across anyone such aggressive as this lady. Please someone STOP this RUDE lady!But I will go ahead and complain further. She CANNOT DO THIS TO CLIENTS. ???
November 2022 by Colin n Jane
After a rocky start with our original room ie rad not working in room or bathroom, TV signal almost non existent and very poor water pressure in the shower, we couldn't have asked for better service. There was no trouble moving rooms and the staff really couldn't do more to help. A 3 star hotel has been pitched right but for what we needed ie a short holiday break, ideal. We didn't eat at the hotel so I cannot comment on their food quality but didn't hear any of the other guests complaining. It was lovely having a room with a sea view and large fluffy towels!!
November 2022 by Joao Mendes
No hot water, we use the jars and the kettle to have a shower. The quality of the food was very poor. When we complained to the manager about the facilities and the quality of the food, she said that she can't do nothing for us. Ventilation is no working in the bathroom. No cleaning in the room for five days. The mattress was very bad. We spent the worst Christmas in this hotel.
November 2022 by David Llewellyn
Excellent very and helpful staff, especially the young staff serving the food in the restaurant. Location is superb and the double room was of a good standard. Very pleasant stay and recommend the Esplanade Hotel.
November 2022 by Paul Sussex
A very nice hotel situated right on the sea front and only a matter of a couple of minutes walk away from the main town centre. The staff were very welcoming and explained everything we needed to know.Comfortable beds and a nice layout of the rooms. The only issue I have with the bathroom is having to sit side saddle on the toilet as it's right next to the sink, facing it. It did provide a good laugh between me and my wife though.I can't comment on the food in the hotel as we didn't take advantage of the on site restaurant. It did smell nice and the menu looked really nice.Definitely a place we would stay at again.
November 2022 by Matthew Johnson
Fantastic location! Directly opposite the Sandy beach and close to a quaint little fishing harbour. We stayed for one night, but will defiantly be staying here again. It was a last minute spontaneous booking, we didn?t really know what to expect, but it was fantastic value for money. The staff were welcoming and very helpful. The room was a double overlooking the seafront and was very clean, nice decor, light and airy. We had a three course meal in the hotel and it was absolutely delicious with generous sized portions and prompt polite service. They only offered water with the meal and offered no wine list, but it wasn?t a problem as the waiter didn?t hesitate to collect our order from the bar for us. I wouldn?t hesitate to recommend this hotel to a friend. The staff informed us how the hotel is under new management and they?re keen to implement a complete modernisation in the coming year, we will defiantly be visiting this lovely hotel again!
November 2022 by Kay Smith
Stayed here for 4 nights. Yes we enjoyed it, and staff were very friendly ? and Acacia the young lady in reception, can I say she was so helpful and pleasant.The hotel was comfortable but a bit dated. I can't say the shower/toilet was OK, it was very cramped so had difficulty maneovering about.Overall we had a pleasant stay.
